Since installing OS Catalina I can't get print jobs to my HP Printer

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shtzulu95 Author

Level 1

9 points

Since installing OS Catalina I can't get print jobs to my HP Printer

Since updating to OS Catalina on my iMac I cannot get anything to print on my HP Officejet Pro 8625

Posted on Oct 26, 2019 9:14 PM

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Answer 1

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shtzulu95 Author

Level 1

9 points

Oct 26, 2019 11:12 PM in response to shtzulu95

It says Setting up the device, the blue line is all across, and it just keeps trying.

Problem not solved at all. Apple will call me in the morning.

Also, I purchased and installed Office 2019 for Mac before I updated to Catalina. It worked fine before the update, but doesn't work now that I've updated to Catalina. I hope Apple can help in the morning.

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Answer 2

sapper

Level 4

1,743 points

Oct 26, 2019 11:28 PM in response to shtzulu95

I have experienced a similar problem trying to print photos to an old(ish) Canon 9500Pro MKIII printer. After I updated to Mojave, it wouldn't print the photos the way it would from High Sierra.

The issue could lie with your printer's firmware not being supported by Catalina.

Try this, but still visit your Apple shop: https://support.hp.com/us-en/drivers/selfservice/hp-officejet-pro-8620-e-all-in-one-printer-series/5367611/model/5385111

The video suggests that your printer is of an appreciative age.

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Answer 3

rkaufmann87

Level 10

144,150 points

Oct 26, 2019 10:30 PM in response to shtzulu95

Please reset the printing system per the directions in Reset Printing System and then re-add the printer per the directions in Adding a printer

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Answer 4

shtzulu95 Author

Level 1

9 points

Oct 26, 2019 11:07 PM in response to rkaufmann87

It just hangs up when I highlight the printer, and down at the bottom it says Gathering printer information. It just keeps saying that for a long long time with no results. Add is faded out.

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Since installing OS Catalina I can't get print jobs to my HP Printer

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