Restriction Glitch

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Level 1

8 points

Restriction Glitch

I recently got a new phone from my grandma that was in perfectly good shape other than a few tiny cracks in the screen. The first day I got it, I downloaded all my apps from my older device. Snapchat, Instagram, etc. When I got to YouTube, Reddit, and other 17+ rated apps I was not able to download them. I checked the restrictions and the “allow all apps” was checked, so I was confused why I could not download YouTube. A device without YouTube, to me, is weird, and it does not feel right. So if anyone can help out that would be good!

iPhone 7, iOS 13

Posted on Oct 27, 2019 2:12 PM

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Answer 1

Top-ranking reply

Lawrence Finch

Community+ 2026

Level 10

230,558 points

Oct 27, 2019 4:39 PM in response to Doritomunch

No, you did the right thing. If your birth date is correct in your Apple ID settings (https://appleid.apple.com ) then you should contact iTunes Store support-->iTunes Store - Contact Us - Official Apple Support

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Answer 2

Oct 27, 2019 2:38 PM in response to Doritomunch

Did you restore the phone and set it up as New before using it?

If you check your Apple ID what does it say your date of birth is?

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Answer 3

Oct 27, 2019 2:28 PM in response to Doritomunch

How old on you? Some restrictions are automatic if you are 13 or under.

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Answer 4

Oct 27, 2019 2:46 PM in response to Doritomunch

Please answer my other question. Did you restore the phone and set it up as New before using it? If you did not you inherited possibly obsolete settings.

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Answer 5

Doritomunch Author

Level 1

8 points

Oct 27, 2019 2:33 PM in response to Lawrence Finch

I’m set as an adult.

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Answer 6

Doritomunch Author

Level 1

8 points

Oct 27, 2019 2:42 PM in response to Lawrence Finch

My DOB is set to 10/16/01, so I’m 18. I have the same iCloud account as my old device, and I was able to download YouTube, Reddit, and my other 17+ apps.

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