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I am being charged for an In-App Purchase that I did not do. How do I get refunded for this?

I have been using a Game App for a couple of years and suspected that they were charging me for In App purchases that I did not request. I decided to stop making additional In-App purchases and after a month, I received a charge for two purchases that I know I did not make. I contacted the support team of the App and they said it was an Apple problem. How do I get refunded for these two purchases? thanks!


Posted on Oct 28, 2019 6:40 AM

Reply
2 replies

Oct 28, 2019 6:43 AM in response to Chuckspub

You must first cancel any subscription automatic renewal (if you simply delete an app this does not cancel subscriptions):


View, change, or cancel your subscriptions [subscription automatic renewal] - "Your membership or subscription might renew if you don't cancel your membership or subscription more than 24 hours before your renewal date." At this stage the renewal is considered a purchase. Canceling a subscription does not automatically start a refund since the existing subscription will normally continue until the end of its term and then just not renew. - https://support.apple.com/HT202039


If you wish a refund: Apple's terms of purchase in the USA are, "All Transactions are final" (https://www.apple.com/legal/internet-services/itunes/us/terms.html), but some countries have different laws so check terms for your country at: http://www.apple.com/legal/internet-services/itunes/. If sales are final then it is Apple's decision if they want to grant a refund. You can always ask, and people do get refunds on a case by case basis, but Apple can also say no.


For a subscription refund you will have to make a special request using one of the contact links below.


Contact iTunes Support:

https://www.apple.com/emea/support/itunes/contact.html


https://support.apple.com/country-selector/itunes


I am being charged for an In-App Purchase that I did not do. How do I get refunded for this?

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