Thumbnailer allows me to see a picture of my Embrilliance files, in my case PES format and it doesn't work.

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Level 1

12 points

Thumbnailer allows me to see a picture of my Embrilliance files, in my case PES format and it doesn't work.

Thumbnailer is made by Embrilliance and they said it is an Apple problem as some users do not have a problem. I have done everything Embrilliance said to do and no luck.

Thumbnailer is what the name implies, it shows a Thumbnail of my PES file, or it did before updating to Catalina. It does show a thumbnail of my PDF files. Without it working, it is like looking blindly at the file with no clue as to what it looks like.

MacBook Air 13", macOS 10.15

Posted on Oct 28, 2019 10:11 AM

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Answer 1

Top-ranking reply

VikingOSX

Level 10

123,458 points

Nov 3, 2019 6:07 AM in response to Caseejean

This is a fellow user supported community, and Apple product teams do not participate here. They also do not fix third-party vendor software issues, as those remain the responsibility of that vendor.

On the Embrilliance Thumbnailer downloads page, they actually have a version 2.98 pkg (Thumbnailer298CatalinaSetup.pkg) that they claim was built on Catalina. But you need to grant the application full disk access in System Preferences : Security & Privacy : Privacy tab : Full Disk Access where you would click the + symbol and navigate to the Thumbnailer application and grant it full disk access:

As it is installed from without of the Mac App Store, you may also need to follow the Apple article, Safely open apps on your Mac, to pass the Catalina security validation.

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Answer 2

imastitcher Author

Level 1

12 points

Nov 4, 2019 6:44 AM in response to VikingOSX

It’s fixed!!! It was NOT an Embrilliance problem. I actually fell asleep after re-installing for the umptheenth time and when I awoke from sleep mode it was working. I think by uninstalling rebooting the computer reinstalling and rebooting the computer is what made it work. I hope the rest of you have as much luck as I did.

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Answer 3

imastitcher Author

Level 1

12 points

Nov 4, 2019 12:48 PM in response to Caseejean

Try this. Uninstall Embrilliance and Thumbnailer. Go to Apple in the upper left-hand corner and restart your computer then re-install Embrilliance and Thumbnailer with the Catalina icon. Don’t forget to go in and do the allow button I forgot the exact wording for it right now. Then restart your machine and then just close it down and let it go into sleep mode for about an hour and open it back up and see what happens that’s what I did and it made mine work. Good luck to you I know how frustrating it is not to have it working properly.

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Answer 4

imastitcher Author

Level 1

12 points

Dec 10, 2019 5:03 PM in response to Learningmyembrillance

Tell it to view ALL designs. Mine didn’t work with PES files only checked, but it does with all checked.

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Answer 5

imastitcher Author

Level 1

12 points

Nov 5, 2019 5:30 PM in response to Pbelzey

I’d be willing to try to contact you directly if you think that would help as long as you’re in the US.

I am so sorry you can’t get yours working. Also sorry you had some bad luck with one of the companies. Guess I’ve been fortunate. I’ve been dealing with Apple since 2013 and couldn’t be happier with their tech support no matter the problem. I’ve always been surprised at how quickly Embrilliance got back to me with my problems. Not sure how long I’ve used Embrilliance, but as soon as I found out they supposed Apple OS, I purchased it. Previously I’d been using Embird since 2001. I even formatted my hard drive to use Apple on one side and Windows on the other. Now that was hard on me.

Oh yes, I just thought of one more thing. I had been checking only the Brother formats to show up in my Thumbnailer. But the last time I checked everything and that’s when it started working. I don’t know why I didn’t think of this earlier but I didn’t. Give that a try.

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Answer 6

Nov 3, 2019 5:39 AM in response to imastitcher

I am also having this same problem!!! Please fix, I have a ton of stuff to embroider! This is very important to us and we have spent a lot of money on this software just to be able to use on Mac computers. Please fix the Embrilliance Thumbnailer!

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Answer 7

Pbelzey

Level 1

4 points

Nov 5, 2019 7:10 AM in response to imastitcher

Mine is still not working and I’ve done all the suggestions, plus called Apple for assistance. Today I’m going to try to go back using TimeMachine and install the last update I did in June when the software worked. Fingers crossed. Embrillance says they have done their part and Apple says this is not their issue, so I’m stuck at this point and I’m hoping this option works.

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Answer 8

Pbelzey

Level 1

4 points

Nov 5, 2019 7:15 AM in response to imastitcher

Did all that and plus called Apple and reached out to Embrillance for assistance. No dice through either company, plus one of the companies was very curt, which as a consumer was disappointing to say the least when I needed their help and support.

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Answer 9

imastitcher Author

Level 1

12 points

Nov 5, 2019 5:35 PM in response to imastitcher

Did your time machine work?

I had to speak with Apple the other day regarding my time machine back up and I need to call them back because the issue was not resolved. It just doesn’t back up to my external hard drive and I have a terabyte on the X ternal but it will it won’t back up.

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Answer 10

Dec 10, 2019 4:14 PM in response to imastitcher

I've uninstalled my Embrillance thumbnailer and re installed the program per instructions to grant full access. Still doesn't work. I have seen a drop down menu giving options to view designs. Has anyone else seen this menu? If so did you make a selection that worked? If it worked what was the option?

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Answer 11

Pbelzey

Level 1

4 points

Jan 19, 2020 9:15 PM in response to soundslike

Mine still doesn't work, so I'm not using a free program to see the thumbnail picture and Embrillance for everything else. Both companies point to each other as the problem, but I tend to lean towards Apple being the problem, since it works on some computers and not others and worked perfectly before the Catalina update.

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