HomePod doesn’t boot
My HomePod just white spinning and restarting. Normal reset doesn’t work. Spinning red and restarting. Can anybody help?
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My HomePod just white spinning and restarting. Normal reset doesn’t work. Spinning red and restarting. Can anybody help?
Best you can do according to If your HomePod with iOS 13.2 is unresponsive - Apple Support is contact Apple support. Perhaps they will come up with an alternative method for resolving this. You're certainly not alone in using HomePod outside of the countries where it has been released.
tt2
Best you can do according to If your HomePod with iOS 13.2 is unresponsive - Apple Support is contact Apple support. Perhaps they will come up with an alternative method for resolving this. You're certainly not alone in using HomePod outside of the countries where it has been released.
tt2
I have two HomeBricks now. Apple is replacing them through the mail but this is enormously disappointing. For the love of Jony Ive why are there no ports on the bottom of the HomePod? If there was a port, perhaps we could restore the HomePod via Mac they way that we can with iOS devices.
Yes same here. There is another massive thread on reddit too with loads of bricked homepods. Update is a disaster. Immediately after I noted apple music not working . I went for a reset and now stuck in this white circle
loop. the circle goes red briefly before returning to spinning white. I’ve tried dozens of times. Apple is likely going to have to replace many of these as nobody is having any joy bringing them back to life.
They are aware of the situation too. Since this is a software update issue, "Out of Warranty" is irrelevant and they should repair or replace the HomePod. But you should call them immediately and get it started.
Same thing happened to me. Called tech support this is a recognized problem with no software solution. The HomePod is bricked (I have a stereo pair). They are sending me boxes to ship both units and sending me replacements. You could probably just go to an Apple store and get your replacements quicker. https://appleinsider.com/articles/19/10/28/apples-ios-132-release-bricks-homepod-for-some-users
It's a known and recurring bug with 13.2 Apple silently pulled this update and has not publicly acknowledged it to help other users avoid this problem. It occurs during an update or after performing a factory reset. Your speaker is bricked and not user recoverable. It has to go to Apple for repair because QA failed to catch this major bug. The sad part is that Apple didn't put forth any effort to release a statement for the other customers.
Kind of makes you proud with the brand recognition they've built, huh? /s
i have the same problem
After upgrade to 13.2?
yes
so sad
Call Apple Support and open a ticket. I just opened mine. Apparently it is bricking some of the HomePods.
Unfortunately Apple doesn’t replace my brick HomePod in Hungary. It’s under warranty and it killed by an official software release, but I have to travel 2000 km if I would like to replace.
HomePod doesn’t boot