If my business is the legal, verifiable owner of an iPad and a former employee is unable to unlock the iPad, has Apple provided a way for my business to set the iPad back to factory settings?
[Re-Titled by Moderator]
I have not done this myself, but I've been told that providing proof of ownership at an Apple store will mean they can help reset it.
So a receipt showing the company owns it and proof you work for the company should do the trick.
~Lyssa
I have not done this myself, but I've been told that providing proof of ownership at an Apple store will mean they can help reset it.
So a receipt showing the company owns it and proof you work for the company should do the trick.
~Lyssa
I've done this a few times now for the company i work for.
Call Enterprise Support 1 866 752 7753 8am - 8pm Central time. Ask for the Activation Lock Form, they will email it to the email you provide and as long as you have Proof of Purchase then approximately 6-10 days they will email you when they have unlocked the device. At this point you will have 30 days to fix that iPad before the clear code disappears and need to restart this whole process.
Thank you. But I meant to explain that an employee signed into a personal Apple account on the iPad so we are locked out and cannot access it at all. The employee is no longer with the business and unreachable. The video you referenced does not cover this situation, if I understood it correctly. Any other suggestions would be most welcomed. Thanks,
Yes. I've confirmed from a couple of sources that you are correct. But would you believe someone stole the iPad out of my car before I could get it to an Apple store! Just another day at the office!
Well, at least they can't use it, either!
So sorry that happened to you.
~Lyssa
Hello, starfishltd,
Yes, Apple allows you to reset the device to factory settings.
https://www.youtube.com/watch?v=m_ESKiCFIlY
Best,
jtt1234
former employee is unable to unlock the iPad
