Apple Event: May 7th at 7 am PT
Safari Version 13.0.1, has suddenly stopped working on my Mac Book Pro. When I try to search or click on one of my favorites the blue "working line" starts under the address bar, but then nothing happens. I have cleared my cache, cleared my history, closed and restarted Safari, restarted my computer, etc, but nothing has worked. Firefox works fine. Any idea of what the issue might be?
MacBook Pro 13", macOS 10.14
Hi,
ee if the Safari 13.0.2 update is available for your Mac.
Open the App Store then select Updates on the left.
If not, try the help in this Apple support article > If Safari is slow, stops responding, quits unexpectedly, or has other issues - Apple Support
Hi,
ee if the Safari 13.0.2 update is available for your Mac.
Open the App Store then select Updates on the left.
If not, try the help in this Apple support article > If Safari is slow, stops responding, quits unexpectedly, or has other issues - Apple Support
If the update doesn't fix the problem, are you running any anti - virus programs? Using a VPN?
Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.
Isolating an issue by using another user account
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply. Pastebin
You have adware installed.
Run EtreCheck again.
In the Sidebar, click the Security button.
Locate and remove entries under Adware and Unsigned files.
Click the “Remove” button.
I would uninstall Bitdefender. It tends to interfere with the computer's operation while providing minimal to no benefit unless you work with Windows files. Most long time posters recommend not using antivirus software or cleaning software such as CleanMyMac. They can adversely affect normal computer operation.
Go to Safari Preferences/Extensions and turn all extensions off. Quit/reopen Safari and test. If okay, turn the extensions on one by one until you figure out what extension is causing the problem.
None of the other suggestions has worked, but Safe Mode seems to do the trick. Attached is the EtreCheck report. Please let me know what you think.
Thanks for your help!
The Safari 13.0.2 update is not available for my MacBook Pro yet. I have already tried all of the potential fixes in the suggested Apple Support article. None of them has worked.
That seems to have done the trick! Thank you so much for your help!
One last question, do I not need any antivirus software on my Mac? Is it still secure?
Again, thanks!
You are welcome. Glad to help. There are no known Mac viruses at this time. The built in OS security system protects the computer without anti-virus software.
Safari Not Working
