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Why does Facetime give a "No network connection" message when I am connected to the wifi network (other apps work)?

When I try to make a facetime call on my iPhone I am met with a message saying "No network connection. Please allow FaceTime access to WLAN network." When I then click through "WLAN settings" there is no option to adjust Facetime settings.

iPhone 7, iOS 13

Posted on Oct 30, 2019 6:49 AM

Reply
1 reply

Nov 4, 2019 2:38 PM in response to BertieD

Hello BertieD,


Thank you for posting in the Apple Support Communities. I understand that you’re unable to make a FaceTime call because you can’t access network settings. I’d love to assist, and recommend that you follow each step in the below support article: 


If you can't make a FaceTime call on your iPhone, iPad, or iPod touch


Particularly, if your network uses a firewall for security, it can block Internet traffic from working as expected. If this is the case for you, I believe the information below can help:


If you use FaceTime and iMessage behind a firewall


I hope this information is useful. Kind regards.

Why does Facetime give a "No network connection" message when I am connected to the wifi network (other apps work)?

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