unauthorized purchase
How do I deal with an unauthorized purchase?
iMac 21.5", macOS 10.13
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How do I deal with an unauthorized purchase?
iMac 21.5", macOS 10.13
Click on the link to read what to do "If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement" --> https://support.apple.com/HT201382 - If you are a Family Sharing organizer, purchases or subscriptions made by another family member may be charged to your card but will not appear under the your purchase history or subscriptions. Ask family members about those or check your receipts.
Request a refund for an App Store or iTunes Store purchase --> https://support.apple.com/HT204084
Report A Problem to "Sign In for help with iTunes purchases made in the last 90 days" or ask for a refund --> http://reportaproblem.apple.com
"The Report a Problem website shows most subscriptions, except those for Apple services and iCloud storage charges." [https://support.apple.com/HT201382]. You need to first cancel renewal on a subscription:
View, change, or cancel your subscriptions --> https://support.apple.com/HT202039
If you have unsatisfactory results with Report A Problem or you want to try to request a refund for a subscription, contact:
iTunes [Store] Support - Use this form for assistance with account and billing, code redemption, or purchase questions --> https://www.apple.com/emea/support/itunes/contact.html
or
Worldwide iTunes support --> https://support.apple.com/country-selector/itunes
You do not say where you see this purchase. If you see it in an email or a message, and if you can not see it using the methods discussed in the link(s) above, there is the possibility you are being scammed.
Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - https://support.apple.com/HT204759
Click on the link to read what to do "If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement" --> https://support.apple.com/HT201382 - If you are a Family Sharing organizer, purchases or subscriptions made by another family member may be charged to your card but will not appear under the your purchase history or subscriptions. Ask family members about those or check your receipts.
Request a refund for an App Store or iTunes Store purchase --> https://support.apple.com/HT204084
Report A Problem to "Sign In for help with iTunes purchases made in the last 90 days" or ask for a refund --> http://reportaproblem.apple.com
"The Report a Problem website shows most subscriptions, except those for Apple services and iCloud storage charges." [https://support.apple.com/HT201382]. You need to first cancel renewal on a subscription:
View, change, or cancel your subscriptions --> https://support.apple.com/HT202039
If you have unsatisfactory results with Report A Problem or you want to try to request a refund for a subscription, contact:
iTunes [Store] Support - Use this form for assistance with account and billing, code redemption, or purchase questions --> https://www.apple.com/emea/support/itunes/contact.html
or
Worldwide iTunes support --> https://support.apple.com/country-selector/itunes
You do not say where you see this purchase. If you see it in an email or a message, and if you can not see it using the methods discussed in the link(s) above, there is the possibility you are being scammed.
Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - https://support.apple.com/HT204759
Without any context or details, too difficult to help. If someone used your credit card, call the credit card company and report fraud and get a new card.
unauthorized purchase