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unauthorized purchase

How do I deal with an unauthorized purchase?


iMac 21.5", macOS 10.13

Posted on Oct 31, 2019 4:34 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 31, 2019 7:25 PM

Click on the link to read what to do "If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement" --> https://support.apple.com/HT201382 - If you are a Family Sharing organizer, purchases or subscriptions made by another family member may be charged to your card but will not appear under the your purchase history or subscriptions. Ask family members about those or check your receipts.


Request a refund for an App Store or iTunes Store purchase --> https://support.apple.com/HT204084


Report A Problem to "Sign In for help with iTunes purchases made in the last 90 days" or ask for a refund --> http://reportaproblem.apple.com


"The Report a Problem website shows most subscriptions, except those for Apple services and iCloud storage charges." [https://support.apple.com/HT201382]. You need to first cancel renewal on a subscription:

View, change, or cancel your subscriptions --> https://support.apple.com/HT202039


If you have unsatisfactory results with Report A Problem or you want to try to request a refund for a subscription, contact:


iTunes [Store] Support - Use this form for assistance with account and billing, code redemption, or purchase questions --> https://www.apple.com/emea/support/itunes/contact.html


or


Worldwide iTunes support --> https://support.apple.com/country-selector/itunes


You do not say where you see this purchase. If you see it in an email or a message, and if you can not see it using the methods discussed in the link(s) above, there is the possibility you are being scammed.


Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - https://support.apple.com/HT204759


2 replies
Question marked as Top-ranking reply

Oct 31, 2019 7:25 PM in response to roger aveyard

Click on the link to read what to do "If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement" --> https://support.apple.com/HT201382 - If you are a Family Sharing organizer, purchases or subscriptions made by another family member may be charged to your card but will not appear under the your purchase history or subscriptions. Ask family members about those or check your receipts.


Request a refund for an App Store or iTunes Store purchase --> https://support.apple.com/HT204084


Report A Problem to "Sign In for help with iTunes purchases made in the last 90 days" or ask for a refund --> http://reportaproblem.apple.com


"The Report a Problem website shows most subscriptions, except those for Apple services and iCloud storage charges." [https://support.apple.com/HT201382]. You need to first cancel renewal on a subscription:

View, change, or cancel your subscriptions --> https://support.apple.com/HT202039


If you have unsatisfactory results with Report A Problem or you want to try to request a refund for a subscription, contact:


iTunes [Store] Support - Use this form for assistance with account and billing, code redemption, or purchase questions --> https://www.apple.com/emea/support/itunes/contact.html


or


Worldwide iTunes support --> https://support.apple.com/country-selector/itunes


You do not say where you see this purchase. If you see it in an email or a message, and if you can not see it using the methods discussed in the link(s) above, there is the possibility you are being scammed.


Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - https://support.apple.com/HT204759


unauthorized purchase

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