Double charge
I've been double charged for my Netflix & Hulu subscription and I was wondering what I need to do about it to get my money back?
iPhone XS Max, iOS 13
User profile for user:
i_rina
User level:
Community Specialist
Hi, vanee013!
Thanks for posting in the Apple Support Communities. I see that you have noticed two charges for both your Netflix and your Hulu subscriptions, and would like to know how to resolve this and request a refund for the additional charges. I'm happy to help!
First, verify if both sets of charges were done through the iTunes Store: View, change, or cancel your subscriptions - Apple Support. It's possible you are being billed through both iTunes as well as each service directly. If you are, you can cancel one of the subscriptions, either through iTunes using the previous article, or you can reach out to Netflix and Hulu respectively to cancel with them directly.
If you're the organizer of a family share group, it's also possible the charges may be from other members of the family group. Check with them to see if anyone else also has a Netflix and Hulu subscriptions: Family purchases and payments - Apple Support.
To request a refund: Request a refund for apps or content that you bought from Apple - Apple Support, please get in touch with Apple Support directly: Contact Apple Support.
Have a lovely day!