attempting iOS 3.2.1 update, iPad could not be restored, unknown error 1014

Tried to update my iPad wifi+3G tonight. Got error message in iTunes:

The iPad "iPad" could not be restored. An unknown error occurred (1014).

I'm stuck now and can't use my iPad because the iPad goes to recovery mode, and when I try again, the same thing happens. Have tried about 6 times. One time, tried and I believe succeeded in getting into DFU mode - dark screen on iPad while iTunes said it had found a device in recovery mode - but that restore ended up the same way.

No iPad now. Bummed. Is this hardware? I hope not. Please help if you know anything about this. I can find very little about this error.

iPad wifi+3G, MacBook Pro 2.5 GHz Penryn, Mac OS X (10.6.4), iPhone 3GS as well, tonight updated to 4.0.1

Posted on Jul 16, 2010 1:12 AM

32 replies

PapiBill

Level 1

0 points

Jul 17, 2010 7:54 PM in response to PapiBill

And the Apple Store did!

skyl

Level 1

0 points

Jul 17, 2010 9:09 PM in response to fraserg

As reported earlier charged up my ipad overnight, that seems to have done the trick, the restore went without a hitch this morning. Didn't do anything different from previous attempts either, so must have been the ipad battery level causing the problem (was at 75% when I started last night).

Hope this helps anyone having the same 1014 issue.

Jul 18, 2010 12:13 AM in response to skyl

My error is 14, same thing it just stops during new software update then when it tries to restore it just won't work?

Help!

Jul 18, 2010 2:34 PM in response to suparockin

I had the same problem when I tried to install the new 3.2.1 update. Spent most of my Saturday afternoon on the phone with three different Apple Customer Support people. Everything they asked me to do did not work. They booked me to go to the Apple store on Wednesday to see if they can fix it. While on the phone they told me they did not know the reason of the error 1014.

Jul 19, 2010 12:04 PM in response to Joe Diederichs

I had same problem but "recovered" from another computer then restored from backup on my main computer.

Seemed to work - not sure what problem was/is. I am a developer and I know there was a recent bug with the iPad not being able to sync docs within iTunes (beta) but that was since fixed.

Hmm

a2rob

Level 1

0 points

Jul 19, 2010 4:02 PM in response to Joe Diederichs

I did everything listed here and still have a brick I am pretty savvy when it comes to updating but this has taken me for a loop. Its almost like the update file is corrupted. Spoken to several cust service reps, who state that the unit must be taken to the store.

Jul 19, 2010 9:42 PM in response to Joe Diederichs

I took my iPad into the local Apple store genius bar. They took the unit to the back and tried twice to restore it. They could not bring it back to operational. The guy said he had seen the same thing with two iPhone 4's that day (3 days ago on Friday, so some of this may be old info by now), but mine was the first iPad.

The guy, who was really quite good I thought, recommended I take home a replacement. I was surprised they couldn't fix it, and sad because I loved the display on my old iPad, and displays are always a bit of a crapshoot. I'm used to the display on my many Apple products being a little disappointing. I really felt like I'd gotten a gem this time. And the display is really the whole deal with the iPad, no? But the guy said he thought there was little chance a fix would be available soon which I could apply. So rather than not have an operational one, I went for the changeover.

So why am I not thrilled with such great customer service? Because I don't like the display on my new iPad. On my old one, the white was on the cool side, with maybe a hint of blue, but to my eye a great balance. The new one tends to pink/purple. I wouldn't mind it so much - for some things you could just call it a warmer color temperature - but sometimes in movies and photos, the skin tones get a little purple faced. I mean it's not that far off in the grand scheme, but I'm still a bit bummed. I compared it to a friend's early-production iPad at work - like my old one - and it was pretty evident on a blank white background in an empty Safari window what the difference was. I might speculate it's a different panel vendor, but really no certainty there.

I figure I'm just going to live with it - I'm not sure I have any recourse, and I don't want to create more recycled electronics. Haven't even gone looking for display-issue threads here. Like someone else quoted: LCD's? Meh.... I'm still running 3.2 now. Holding off the upgrade so as not to brick another.

(One more bit of pure speculation: Do you suppose the restore is not part of the normal production process, and we are actually trying some functionality out for the first time with this upgrade? I might think they don't have time to burn the flash this way in production, and they actually build the units with pre-programmed flash chips. Again, just pure speculation, probably not of much use.)

deb064

Level 1

0 points

Jul 19, 2010 11:26 PM in response to Joe Diederichs

It took me more than 24 hours to finally get the OS upgrade onto my ipad. Restored it 4 times, and each time after adding back content (music and videos only at that stage) content would show under iPad in iTunes, but content was missing from iPad (Music and Videos just showed no content, with a message music or videos could be downloaded from iTunes)

Also despite iTunes doing a full backup before installing the upgrade, the backup failed when trying to restore it, so had to start from scratch.

I did a manual backup after adding music and video. Yet each time the iPad synced it would lose all the music and videos added.

I used the home +on key to reset iPad, and on one occassion only the music and videos then showed up on iPad, then they just disappeared again whilst still showing as being there in iTunes.

I am not not game to sync my iPad for fear of it losing all the music and videos again.

Mega frustrating, and not sure what the answer is.

Sempere

Level 1

0 points

Jul 20, 2010 2:03 AM in response to Joe Diederichs

Same Problem!
Update to iOS 3.2.1 and iPad dead with this unbearable cycle.
After one night of desperation, just hard charged fully my iPad (first go to black pressing for few seconds the power button (on the top)), and eliminate the *.ipsw file in my account ~/Library/iTunes/iPad Software Updates.

After a "normal" connection with iTunes, it proposes to restore the iPad, AND IT WORKS!!!!!
Apparently it's a mere problem with the power supply (battery charge) of the iPad.

I got succes using THE SAME computer, no direct pluging the computer to the power, and using WiFi.

Even if it seems like magics, it works!!!!!
Good luck to everybody!!!
Suerte y nada de desesperarse!!!
Un abrazo a todos

Jul 21, 2010 4:37 PM in response to Joe Diederichs

I too have the same error code. This is so frustrating. I guess I will try the charge it up method and hope that works. I suggest charging it up by using a plug rather than the usb to your computer. It should be faster. I'll report the results either way.

twinhead

Level 1

0 points

Jul 25, 2010 1:49 AM in response to angusluvslucy

I've also been getting similar problem (error 6) during restoring process.
Have anyone been able to solve this problem?

huahaish

Level 1

0 points

Jul 26, 2010 9:01 AM in response to Joe Diederichs

same problem, i had tried to restore many time and also change another computer but still fail. i think this is the bug for ipad. hard charge for ipad and retry tomorrow. hope it will be worked.

msnase

Level 1

0 points

Jul 28, 2010 11:52 PM in response to Sempere

Thanks man for advice...same problem to me happened..I tried to frslty charge to ipad..but how can I charge?when I plug the power adapter still remain that black window with itunes and usb cable ..so then it mean battery is charging or not?

Aug 10, 2010 1:31 PM in response to msnase

We have the same problem as well.

Sep 7, 2010 7:52 PM in response to skyl

Ok, I've been struggling with a 1014 unknown error since yesterday evening. tonight I had a 100% charged Ipad and tried to resume from the "freezing" point in restore, tried at least three times(tried too many times to count yesterday evening)and then in a *** moment, suspended/paused my Kaspersky AV service..long story short..BINGO. I can't definatively state this is a overall fix, but it worked for me, and the only thing i did different from my numerous other attempts, was turning Kaspersky off for an hour!

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attempting iOS 3.2.1 update, iPad could not be restored, unknown error 1014