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I have forgotten the password and answer to apple id questions. Please explain what steps I need to take to correct this problem. What is the best solution?

I have forgotten the password and answer to apple id questions. Please explain what steps I need to take to correct this problem. What is the best solution?

iPhone 7 Plus, iOS 13

Posted on Nov 3, 2019 1:21 AM

Reply
2 replies

Nov 3, 2019 7:09 AM in response to shima193

If the steps in the article below don’t work, contact Apple ID Support, although I’m not sure they will be able to help. 


Apple ID - If you forgot the answers to your Apple ID security questions


From the article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID


Enter the Apple (iCloud) ID and click Forgot Password.


Apple ID - Manage


Apple ID – Forgot Password


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat    Work through the screens to get a chat option. 


Apple Support using Twitter


Or fill out and submit this form.          The form is for iTunes, but it will get passed to the ID Support section.  



I have forgotten the password and answer to apple id questions. Please explain what steps I need to take to correct this problem. What is the best solution?

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