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watchOS 6.1: Music on iPhone “Cannot Play This Item”

Hi folks,


Wondering if anyone else experiencing this issue when attempting to play music that is on the iPhone and not on the iWatch (Series 5).


The album details (tracks, artist, etc) appears and are selectable; however, choosing and tracks returns an the above noted error.


Standard reset & repairing performed; still no luck ... was working as expected pre-watchOS 6.1.


Cheers

Apple Watch

Posted on Nov 3, 2019 8:25 AM

Reply
34 replies

Feb 20, 2020 3:48 PM in response to H Gagne

I spoke with Apple Asia Pacific on Wednesday. Apple Engineers are being very honest saying they don’t know what is causing the issue but are working on it to deliver a fix via a future update, however are unable to give a timeframe for that. They are continuing to use the diagnostics some of us uploaded after installing a logging profile on the watch and running through the steps to reproduce the fault.

Apr 1, 2020 7:58 PM in response to Wurzel666

I'm aware Apple doesn't actively monitor (they should imho) these communities; it's likely someone from the community, who has access to the Apple diagnostic logging info, will isolate the root cause.


Still waiting on resolutions for the fifty (or so) tickets I've opened with them over the past two decades; needless to say I've given up on that approach. Besides, I suspect there's little motivation to address the issue by engineering; else it would have been resolved by now.


I'd be willing to sift through the logs of someone who has uploaded them to Apple and kept a copy for archival purposes. From what I gather though, folks are directly uploading from their devices to Apple Support.


:)


*EDIT*


I've also tested ID3v2.3 ISO-8859-1 (destroys the album art) and ID3v2.4 UTF-8; same behaviour.

watchOS 6.1: Music on iPhone “Cannot Play This Item”

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