phone crashed

hi, i've been experiencing a lot of trouble with an app called videoland (dutch streaming service) and now my phone is stuck in the loading screen while other features (even turning off my phone) is not working anymore. What can i do?

iPhone 11 Pro Max

Posted on Nov 4, 2019 3:54 AM

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Question marked as Top-ranking reply

Posted on Nov 8, 2019 10:16 AM

Hi priyasheombar,


Thanks for using Apple Support Communities! I see you're having she issues with an app and with your iPhone not responding, and I'd like to help.


If your iPhone is still not responding, go ahead and force restart it: If your iPhone, iPad, or iPod touch won't turn on or is frozen


Once your iPhone is back on again, follow the steps here for the app which you're having issues with: If an app unexpectedly quits, stops responding, or won’t open


Take care!

1 reply
Question marked as Top-ranking reply

Nov 8, 2019 10:16 AM in response to priyasheombar

Hi priyasheombar,


Thanks for using Apple Support Communities! I see you're having she issues with an app and with your iPhone not responding, and I'd like to help.


If your iPhone is still not responding, go ahead and force restart it: If your iPhone, iPad, or iPod touch won't turn on or is frozen


Once your iPhone is back on again, follow the steps here for the app which you're having issues with: If an app unexpectedly quits, stops responding, or won’t open


Take care!

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phone crashed

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