iPhone 11 pro from South Korea, regarding refurbish service

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iPhone 11 pro from South Korea, regarding refurbish service

Hello, I recently bought an iPhone 11 Pro from South Korea.

I was going to buy the phone from US but because the phone I used before buying the iPhone was broken, I just bought the new phone in South Korea.

However, because I have to go back to US, I am bit worried that my iPhone 11 Pro from South Korea cannot be refurbished in US because the model is different.

Can I get a refurbished iPhone in US apple stores even though it is from South Korea?

If I can receive the service, does Apple store give me US iPhone, or the iPhone which has same model number as Korean iPhone?

iPhone 11 Pro

Posted on Nov 4, 2019 8:16 AM

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Limnos

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Nov 4, 2019 8:21 AM in response to yunee_k

http://www.apple.com/legal/warranty/products/iphone-english.html

"IMPORTANT RESTRICTION FOR iPHONE AND iPAD SERVICE.

Apple may restrict warranty service for iPhone and iPad to the country where Apple or its Authorized Distributors originally sold the device."

In fact you may find even if you are prepared to pay for a repair Apple will not repair certain devices ( likely anything with cellular capability) from one country in another country. Often Apple does not actually repair a device but simply gives you a refurbished unit that is identical to the one you bought. However, a model from one country may not be available in another.

You will have to either take or return the phone to a friend in S. Korea so it can be taken to an Apple service center. Apple will not accept international shipments.

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iPhone 11 pro from South Korea, regarding refurbish service

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