How long does it take Apple to repair iPhones?

Question

Level 1

2 points

How long does it take Apple to repair iPhones?

Following IOS4 messing about Apple told me to send my phone 3g in and they would send me a new one as it was only 2 months old, It was received today and is now at

Step 2
Diagnosing product (16-Jul-2010)

How long does this diagnosing usually take?

iPhone 3g, iOS 4

Posted on Jul 16, 2010 4:09 AM

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Answer 1

DaVBMan

Level 6

9,292 points

Jul 16, 2010 4:10 AM in response to dj9928

Not sure about UK.
But when I had to send a phone in before.
I called.
Next day got box with temp phone.
Sent back that day.
They got next day.
Two days later I got my refurbished phone back and sent back in temp phone.

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Answer 2

wegras

Level 6

15,311 points

Jul 16, 2010 4:19 AM in response to dj9928

Too late now but best route is at Genius bar at an Apple store . If its a hardware issue they usually replace on the spot free if in warranty and no damage or for a fee for out of warranty iphones

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Answer 3

dj9928 Author

Level 1

2 points

Jul 16, 2010 4:34 AM in response to wegras

They did offer me that option but I am no where near an Apple store, they gave me 3 options.

1- Take it to an Apple store
2- Advanced Repair, the send out a temp phone and a box for me to send mine back for repair, once repaired they send it out with another box to send the temp back, but a £300 deposit was required for this.
3- They send out a box, I send it in, they send it out once repaired

3 Is the option I went with.

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Answer 4

dj9928 Author

Level 1

2 points

Jul 16, 2010 7:28 AM in response to dj9928

Its now at step 3

Step 3 - Return

Product replacement pending (16-Jul-2010)

Does this mean I should have a phone shortly?

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