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reset phone

how do i reset my phone since its locked


Posted on Nov 5, 2019 10:35 AM

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Question marked as Best reply

Posted on Nov 5, 2019 11:39 AM

Activation Lock? You need to enter the Apple ID and password originally used to set up the phone.


If necessary, if you are the original owner, take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store.


Genius Bar Reservation US


or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat         


Apple Support using Twitter


Or fill out and submit this form.

2 replies
Question marked as Best reply

Nov 5, 2019 11:39 AM in response to serenaflaherty1

Activation Lock? You need to enter the Apple ID and password originally used to set up the phone.


If necessary, if you are the original owner, take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store.


Genius Bar Reservation US


or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat         


Apple Support using Twitter


Or fill out and submit this form.

reset phone

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