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Right side ear bud (AirPods Pro) not charging

Hello everyone,


I bought my AirPods Pro on Saturday 20191102 and loved them from the outset.

Yesterday (20191105) I noticed the right ear bud wasn’t working. I guessed it had no charge because there was no haptic sensation when I squeezed the stalk. With some jiggling in the case I was able to get it to start charging but when I let it go it stopped charging.


Has anyone else had this problem?


Gaz

iPhone 11 Pro

Posted on Nov 5, 2019 11:34 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 9, 2019 6:32 PM

Hi garydlum,


Thanks for using Apple Support Communities! It looks like one of your new AirPods is having trouble charging, and I'd like to help out.


Even though it's band new, follow these steps to make sure there isn't anything obstructing the AirPod or inside the case:

How to clean your AirPods and EarPods


This may help to determine that both are charging: Charge your AirPods and learn about battery life


Also, reset your AirPods, and see if that resolves the issue: Reset your AirPods


If you purchased your AirPods from an Apple Store, you have 14 days to exchange. If none of these steps resolve the charging issue, I'd suggest bringing them back. Returns & Refunds


If you purchased them from an Authorized Reseller, check with them for their return/exchange policy.


Take care!

2 replies
Question marked as Top-ranking reply

Nov 9, 2019 6:32 PM in response to garydlum

Hi garydlum,


Thanks for using Apple Support Communities! It looks like one of your new AirPods is having trouble charging, and I'd like to help out.


Even though it's band new, follow these steps to make sure there isn't anything obstructing the AirPod or inside the case:

How to clean your AirPods and EarPods


This may help to determine that both are charging: Charge your AirPods and learn about battery life


Also, reset your AirPods, and see if that resolves the issue: Reset your AirPods


If you purchased your AirPods from an Apple Store, you have 14 days to exchange. If none of these steps resolve the charging issue, I'd suggest bringing them back. Returns & Refunds


If you purchased them from an Authorized Reseller, check with them for their return/exchange policy.


Take care!

Right side ear bud (AirPods Pro) not charging

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