Files not showing up in Finder (Catalina)

Files saved from Adobe Photoshop CC this morning can be seen in, and opened from, 'recent files' in Photoshop, but not visible in finder, or Spotlight.


I'm a frequent flyer, so accustomed to the hierarchy of the folders and have never had this problem before. I've tried searching by file name and as one of the files is still open in Photoshop I have checked save-as to check I likely saved it to the intended folder. All is as is it should otherwise be.

When I go to an online file transfer service I can see the files in the expected folder and seemingly upload them (so am now sending them to myself and expect to find them in Downloads, so not panicking about losing them entirely, but clearly can't work like this.


Any ideas on what is going on here and how to fix it would be really welcome.

MacBook Pro 15", macOS 10.15

Posted on Nov 6, 2019 3:26 AM

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35 replies

Nov 6, 2019 3:49 AM in response to Wallpopper

OK, so I tried command, alt, esc with no success, couldn't restart Finder from Utilities and opted to reboot. So the files are now there in the Finder folder where they always should have been.


It'd be good to know more, even though the problem is resolved for now. My solution naturally resulted in the loss of the history states in the files I'd been working on, so I'd not always be willing to jump straight to this option.

Dec 14, 2019 4:59 AM in response to tbrownphoto

Yes, this baseline functionality is an absolute expectation.

sorry not to have followed the thread having started it. I managed to ensure I had a backup copy of my open file saved on an external drive, shut it down, installed an Adobe update and rebooted. I’ve not had a repeat of the issue since, so maybe in my case it was a lag in Adobe responding to something new in Catalina.

for reference my problem related to a file I was saving on my Desktop. I am running Dropbox app synced. 2015 MacBook Pro.

Dec 14, 2019 8:26 PM in response to grivvr

Update: I did a Force quit on Finder and a reboot and my issue is gone (for 2 days now). I have also had Dropbox off most of that time, but not all (Dropbox isn't syncing some of the folder the issue has been in too). Dropbox seems to be using a crazy amount of CPU all the time. I feel like I need to wipe it and reinstall.

Dec 14, 2019 7:45 PM in response to Community User

Same symptoms here on Catalina 10.15.1 on a MacBook Pro with internal SSD formatted APFS.


I do use both Dropbox and iCloud but this is occurring in the Downloads folder which is not synced with either of those.


killall Finder or searching for the downloaded file by name with Spotlight does work as a workaround, but of course that's ridiculous. This is a bug and needs to be fixed.

Nov 11, 2019 10:41 PM in response to Wallpopper

I have this problem also - I can see the files using the terminal, but finder resolutely refuses to show the files. They were transferred on to the local directory from another computer, not produced locally. That software (logmein) can see the files as well.


I suspect if I wait an hour or two it might rescan or maybe restart the computer, but gee this is poor.

Dec 2, 2019 12:51 PM in response to Wallpopper

I have this same problem. For example, I created a folder in the terminal "mkdir ~/Desktop/example_directory". But, "open ~/Desktop" shows only:



I can see that the "example_directory" directory is there (via the terminal). But it's missing in the Finder.


All the other applications see those files/directories normally. For example "Open file" in Safari:



This is all very annoying. I have to jump to the terminal non-stop just to see what's in my "Downloads" or "Desktop" folders. And this isn't some weird edge-case bug, it's literally OSX not showing (normal) files and folders.


PS.


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Files not showing up in Finder (Catalina)

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