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iOS 13.2 email: freezing, blanks emails and corrupted email list

I have had no problems with email on iOS 13.0 through 13.1.2 but since installing 13.2 I experience email freezing or crashing back to the home screen after reading an unread email when viewing via the unread filter or unread mail box. Either an email will not display (and the read pane displays a message saying the email could not be displayed due to “a problem”) or while reading, after 20 seconds or so the email will disappear from the read pane and the left hand list. After this I get freezing, missing email entries and a completely unusable email system. If I switch off all email accounts (including iCloud) and turning them back on, I can get it to start working again UNLESS I use unread filter or mail box again (underlying problem still there).


I have tried deleting all email accounts and reinstalling them (including my iCloud account) and even deleting Apple Mail from my iPhone and iPad and reinstalling the email accounts (rebooting in between). I experience the problem in Apple email on my gen 1 iPad Pro and iPhone X. Apple mail on my Mac works fine. Also MS Outlook or GMail apps on my iPhone and iPad with the same accounts work fine. No idea what to try next other than request Apple to fix what they broke between 13.1.2 and 13.2. I wonder if it’s this rumored over zealous background app killing that’s behind this?


Any suggestions or recommendations would be most welcome.

iPhone X

Posted on Nov 6, 2019 10:02 PM

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12 replies

Nov 6, 2019 10:10 PM in response to MyDogOwnsMyLife

Though you have mentioned "including my iCloud account" more than once, but you have not mentioned which email account is the issue. At the end you also say that "MS Outlook or GMail apps on my iPhone and iPad" However....


The difference between iOS13.12 and 13.2 are...


  • Camera
    • Better representation of colors and lighting
    • Ability to adjust video resolution and framerate within the Camera app P11 P11P P11PM
  • Volume HUD and Control Center
    • The volume indicator disappears from view quicker
    • When connected to an audio device, an icon of the device will appear within the volume indicator
  • 3D Touch/Haptic Touch
    • New sound when invoking 3D Touch/Haptic Touch, reminiscent of sounds made when typing on the keyboard
    • Icons on the Home screen can be deleted directly from the 3D Touch/Haptic Touch menu
  • Multitasking line is smaller if there are 3 apps or less
  • Emoji
    • 59 new emoji
    • Some emoji, specifically couples, use a new emoji picker to select different skin tones or genders
  • Reintroduced "Announce Messages with Siri"
  • Bug Fixes
    • Delete Event is now available again for Calendar invites originating from emails
  • Provides support for new HomePod features [Update Pulled for HomePod][157]
    • The ability for HomePod to recognize the voices of different family members to provide a personalized experience
    • Handoff music, podcasts or phone calls by bringing your iPhone close to HomePod
    • Add music to your HomeKit scenes
    • Play relaxing high-quality soundtracks with Ambient Sounds
    • Set sleep timers to fall asleep to music or Ambient Sounds


Nov 9, 2019 7:31 AM in response to SravanKrA

This issue persists even after upgrading to iOS 13.2.2.

  • While reading an email in the unread folder (or unread filter on, elsewhere) the email goes blank after 20-30 seconds and email freezes up and needs to be closed /reopen. It behaves sluggishly for minutes after.
  • Occasionally, doing the same, when clicking on an unread email an error message is displayed in the read panel saying something along the lines of email can’t be displayed due to “a problem”. After that, a similar behavior to the above.

Nov 6, 2019 10:18 PM in response to SravanKrA

The issue happens on all email accounts. I have iCloud, GMail, a work account (Google suite) and another email account from my internet service provider. The problem happen either viewing an email in ANY account with the unread filter on, or when viewing all unread email in the unread “email box”.


Any specific suggestions welcome.

Nov 11, 2019 10:37 AM in response to sie177

Been on phone with Supervisor at Apple support 1.5 hrs. They took diagnostics download from my iPad after trying every possible thing and will get back to me in 3-4 days. Either the developers will send a fix or fix this with an update. Nothing you can do except to go to your iCloud account. Sorry everyone. Bad news.

Nov 11, 2019 11:57 AM in response to MyDogOwnsMyLife

Don’t bother wasting your time. I had 2nd tier specialist. All they could have me do, I did. Ending up sending a special diagnostics to them to send to the tech team to figure out a solution. Just go to iCloud in the meantime. What a bummer for both my iPhone and my iPad. If you have any success, pls let us know. I will post as soon as they reply but that won’t be until Thursday.

iOS 13.2 email: freezing, blanks emails and corrupted email list

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