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Virus notice on my ipad

After searching on bing, I got a message saying my norton security has expired, didn’t know I had one. When I closed out the window a pop up came up from presumably AppleCare saying I hAd several serious viruses and prompted me to scan, couldn’t close out. When I did hit scan it wanted me to download some third party scanner software I know this is a scam, how do I rectify this?? Appreciate any help you ca. Give me. Ed




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iPad, iOS 13

Posted on Nov 7, 2019 9:40 AM

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Question marked as Top-ranking reply

Posted on Nov 7, 2019 11:51 AM

On iOS and iPadOS, that's usually a junk pop-up, a sketchy page, or a hosed ad network.


It's also possible for a VPN client add-on or an ad-blocking app to cause problems, so check if you have one of those installed.


Also disable pop-ups. Settings > Safari > Block Pop-ups enabled


On iOS and iPadOS, push notifications are associated with specific apps, so those aren't arising from a web site. From an app, though?


And there are folks that will send bogus messages, and bogus texts.


To flush out any existing dreck in Safari, force-exit Safari, and then clear out all saved web site data. That's located under the Settings > Safari > Advanced setting.


Might want to check your home page and your search engine setting, but that's probably not been changed here.


Anti-malware on iOS and iPadOS can't rummage around outside its own sandbox without breaking security and violating the iOS and iPadOS app store rules, though it wouldn't surprise to find some of these tools are using the iOS VPN interface to sniff network traffic.

4 replies
Question marked as Top-ranking reply

Nov 7, 2019 11:51 AM in response to Eddiedg

On iOS and iPadOS, that's usually a junk pop-up, a sketchy page, or a hosed ad network.


It's also possible for a VPN client add-on or an ad-blocking app to cause problems, so check if you have one of those installed.


Also disable pop-ups. Settings > Safari > Block Pop-ups enabled


On iOS and iPadOS, push notifications are associated with specific apps, so those aren't arising from a web site. From an app, though?


And there are folks that will send bogus messages, and bogus texts.


To flush out any existing dreck in Safari, force-exit Safari, and then clear out all saved web site data. That's located under the Settings > Safari > Advanced setting.


Might want to check your home page and your search engine setting, but that's probably not been changed here.


Anti-malware on iOS and iPadOS can't rummage around outside its own sandbox without breaking security and violating the iOS and iPadOS app store rules, though it wouldn't surprise to find some of these tools are using the iOS VPN interface to sniff network traffic.

Nov 7, 2019 11:08 AM in response to Eddiedg

Any emails or browser pop-ups, claiming they are from Apple, are SPAM. Apple will never contact you regarding viruses or malware. NEVER respond to these prompts.


It may be possible that even though your Mac may not have a virus, it could be "infected" by adware/malware. At this point I would suggest that you get Malwarebytes for Mac to both detect and remove any potential malware that may be residing on your Mac.


Ref:

Virus notice on my ipad

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