new iPhone 11 bought from EE, showed 1 year Apple TV free subscription on the Apple TV app, when I went for it, it didn’t let me, said this hardware is not qualified for Apple subscription.
iPhone 11, iOS 13
I contacted support via email and they got back to me requesting these three things...
• A screenshot of the error messages you’ve received
• Pictures or scanned images of your proof of purchase for the iPhone
• The version of IOS that you phone is currently running
I replied saying I couldn't supply the first as I no longer got the message and the only option was for me to try free for 1 week. I supplied a copy of my Amazon invoice, and also my version of iOS along with my iPhone serial number just for good measure.
Yesterday evening I received a reply with apologies and a code with instructions so that I could redeem my free year. I followed my instructions and used the code today and my Apple TV+ free year is now up and running 😊
If anyone is still experiencing this issue, then I'd suggest contacting support and hopefully you'll have this fixed too.
I contacted support via email and they got back to me requesting these three things...
• A screenshot of the error messages you’ve received
• Pictures or scanned images of your proof of purchase for the iPhone
• The version of IOS that you phone is currently running
I replied saying I couldn't supply the first as I no longer got the message and the only option was for me to try free for 1 week. I supplied a copy of my Amazon invoice, and also my version of iOS along with my iPhone serial number just for good measure.
Yesterday evening I received a reply with apologies and a code with instructions so that I could redeem my free year. I followed my instructions and used the code today and my Apple TV+ free year is now up and running 😊
If anyone is still experiencing this issue, then I'd suggest contacting support and hopefully you'll have this fixed too.
Hi, thanks for the reply. Yeh I have got it sorted. Had to phone Apple customer service on 0800 048 0408 and they asked me to email them a proof of purchase etc. Afterwards they gave me a code while I was on the phone and it worked.
so if anyone got the same problem, easiest way is too give them a call.
thanks
Exactly the same for me, except I purchased a new iPhone XS Max through Amazon Prime who are also authorised sellers.
Tried logging in to tv.apple.com as some articles have suggested, but the only option I have now is to pay to subscribe.
I've emailed support about this and will report back if I have anything useful to share.
New iPhone 11 & Apple TV subscription problem
