i have my account on an phone 6s, when i reseted this iphone with MY ACCOUNT details, i was surprised by it demanding ANOTHER account details like this ( k*****@icloud.com) to log in, i dont know about this account at all what should i do? i cant login to my phone now
iPhone 6s, iOS 12
If this is a used device, you will need to contact the previous owner to have them log out of iCloud or go to iCloud.com/Find My Phone and erase the device, then remove it from their account. If you can’t do that, the device is useless.
Activation Lock - Turn off Find My iPhone
If necessary, if you are the original owner, take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store.
Genius Bar Reservation US
or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.
Apple ID Support
Apple Support by e-mail or chat
Or fill out and submit this form.
If this is a used device, you will need to contact the previous owner to have them log out of iCloud or go to iCloud.com/Find My Phone and erase the device, then remove it from their account. If you can’t do that, the device is useless.
Activation Lock - Turn off Find My iPhone
If necessary, if you are the original owner, take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store.
Genius Bar Reservation US
or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.
Apple ID Support
Apple Support by e-mail or chat
Or fill out and submit this form.
i cant really do that, this phone was brought to me from another country, it had no account linked to it it had my account only
is it really useless??
different accout after reset
