On the Desktop Screen of my MacBookAir, icons have saved themselves onto the screen. How do I delete these? Here is what they look like: Horizontal Rectangle with 3 info lines indicated as Name: (file name), Tags: (none), Where: (folder name).

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Level 1

8 points

On the Desktop Screen of my MacBookAir, icons have saved themselves onto the screen. How do I delete these? Here is what they look like: Horizontal Rectangle with 3 info lines indicated as Name: (file name), Tags: (none), Where: (folder name).

MacBook Air 13", OS X 10.11

Posted on Nov 9, 2019 9:49 AM

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Answer 1

Joseph_S.

Community Specialist

Nov 13, 2019 10:54 AM in response to MarciaC944

Hey there MarciaC944,

Thanks for reaching out to Apple Support Communities. I understand you have some boxes on your Mac desktop that will not go away. I’ll be happy to help with this.

Restart your Mac and see if these still show:

How to turn your Mac on or off

If that doesn’t help, see if this occurs in safe boot to isolate and possibly resolve this issue:

Use safe mode to isolate issues with your Mac

Let me know if this helps.

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Answer 2

MarciaC944 Author

Level 1

8 points

Nov 13, 2019 11:27 AM in response to Joseph_S.

It worked like a charm! Thanks!

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On the Desktop Screen of my MacBookAir, icons have saved themselves onto the screen. How do I delete these? Here is what they look like: Horizontal Rectangle with 3 info lines indicated as Name: (file name), Tags: (none), Where: (folder name).

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