Apple music

Question

Level 1

4 points

Apple music

I’ve had apple music on my older Iphone and it was working perfectly but now that i got a new iphone and I transferred everything Apple music won’t work. It didn’t load my playlists and i cant play searched music. As i click on a song i get a pop up screen that says: you are already a member of Apple music. And then i click OK. But it still doesn’t work. What can i do?

iPhone 11 Pro Max, iOS 13

Posted on Nov 10, 2019 12:26 PM

Reply

Answer 1

i_rina

Community Specialist

Nov 14, 2019 6:38 AM in response to bor18

Hey there bor18,

Thanks for reaching out to Apple Support Communities. I understand you’re not able to use Apple Music as expected. I’ll be happy to help with this.

Restart your iPhone and try accessing Apple Music on both Wi-Fi and cellular data. If that doesn’t work, you’ll want to reach out to Apple Support at the following link so they can continue to look into this with you:

Contact Apple Support

Cheers

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