iPhone xs max
unable to power down phone using the right button
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User profile for user:
rose_10
User level:
Community Specialist
Hey tesla2018,
I understand you're having trouble turning off your iPhone XS Max. I'll be happy to help.
Restart the iPhone XS Max by simultaneously pressing and holding the side button and either volume button until the sliders appear, then drag the top slider. If these are the steps that you're using and the device is still not restarting, try force restarting using these steps: Force restart iPhone - Apple Support.
If the device is frozen and force restarting is not helping, follow these steps: If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support. If the device isn't frozen, and it's still not restarting, remove any cases and try again. Otherwise, you may want to look into having the iPhone inspected to see if there's an issue with the physical buttons.
Take a look here to find some nearby service locations: Apple - Find Locations
Here's some information about seeking service: iPhone Repair - Official Apple Support
Have a great day.