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iphone keeps asking my to log in

My phone keeps asking me to sign in but the email that keeps popping up on my phone is one that I don't even use anymore. Please help

iPhone XS Max, iOS 13

Posted on Nov 11, 2019 4:52 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 11, 2019 5:28 AM

Check the App Store and iTunes Store to see if there are any updates for apps/purchases. A request for another Apple ID password is often caused by updates to apps/purchases that were made when using the other ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID. 


Purchase History Review

1 reply
Question marked as Top-ranking reply

Nov 11, 2019 5:28 AM in response to kaela130

Check the App Store and iTunes Store to see if there are any updates for apps/purchases. A request for another Apple ID password is often caused by updates to apps/purchases that were made when using the other ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID. 


Purchase History Review

iphone keeps asking my to log in

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