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Apple ID cannot be used to unlock this iPhone.

The Apple ID "xxxxxx@gmail.com" cannot be used to unlock this iPhone.


[Edited by Moderator]

Posted on Nov 11, 2019 7:26 AM

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Posted on Nov 11, 2019 7:31 AM

Is it a second hand iphone? It sounds like that device has an activation lock.

Should be this case, only the previous owner can unlock it using the original credentials that were used to activate it.

Regards

Giulio

2 replies

Apple ID cannot be used to unlock this iPhone.

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