The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
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The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple ID "xxxxxx@gmail.com" cannot be used to unlock this iPhone.
[Edited by Moderator]
Is it a second hand iphone? It sounds like that device has an activation lock.
Should be this case, only the previous owner can unlock it using the original credentials that were used to activate it.
Regards
Giulio
What's your question?
You can't bypass the activation lock. You will need the credentials for the account that was used to lock it.
Apple ID cannot be used to unlock this iPhone.
