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I don't see the app or the App Store on my Apple TV device.

Hi all!


I want to watch the new shows on Apple TV+ on my apple tv device but I don't see the app or the app store on my device. Where is it?



​[Re-Titled by Moderator]

Posted on Nov 11, 2019 8:01 AM

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Question marked as Top-ranking reply

Posted on Nov 11, 2019 8:07 AM

If you have an older model then it doesn't run apps, and thus doesn't have access to the app store. If it's a 3rd gen then you would need to update the firmware to 7.4 so it can receive the server version of the TV app. If you have a 2nd gen then it won't be available.


Identify your Apple TV model - Apple Support

2 replies
Question marked as Top-ranking reply

Nov 11, 2019 8:07 AM in response to livdockerty

If you have an older model then it doesn't run apps, and thus doesn't have access to the app store. If it's a 3rd gen then you would need to update the firmware to 7.4 so it can receive the server version of the TV app. If you have a 2nd gen then it won't be available.


Identify your Apple TV model - Apple Support

Nov 11, 2019 8:12 AM in response to livdockerty

What model of Apple TV do you have exactly? See here: Identify your Apple TV model - Apple Support


You need a 3rd Gen Apple TV or later. The App is the black icon with the apple logo and the letters TV on it.



If you have the blue tv screen on the black icon instead, then you need to update the software on your Apple TV. Settings->System->Software Update.

I don't see the app or the App Store on my Apple TV device.

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