Safari can't play youtube videos since upgrading to Catalina.

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Safari can't play youtube videos since upgrading to Catalina.

Posted on Nov 11, 2019 4:35 PM

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Answer 1

Top-ranking reply

Eric Root

Level 10

684,597 points

Nov 11, 2019 6:55 PM in response to David Conley1

Are you running any anti - virus programs? Using a VPN?

Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.

Isolating an issue by using another user account

Safe Mode - About

If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply. Pastebin

Etrecheck – System Information

Web site version if required. https://etrecheck.com

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Answer 2

Nov 11, 2019 9:31 PM in response to Eric Root

Hi Eric.

Negative to anti-virus programs or VPN.

A new admin user account did NOT have the problem. I did not try safe mode with the new user, but I did try it with the original admin user and it did not work.

So, I there an easy way to copy all my settings from the original admin account to the new one? Like, I don't see my backup disc, my Alfred keys or Keyboard Maestro or Text expander shortcuts don't work, all the stuff copied to the desktop are no longer there.

Thanks in advance.

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