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A third party has being used My Apple ID to Purchase apps

Hi ,

I'm getting emails stating my Apple ID is being used to purchase apps from Apple store which I never purchased. Please i need your assistance to recover my Apple ID.

Posted on Nov 12, 2019 12:58 AM

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Question marked as Top-ranking reply

Posted on Nov 12, 2019 2:10 AM

You are sure they're genuine emails from Apple and not a phishing attempts trying to get your account and payment details ?


Phishing and similar emails : Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

Genuine iTunes emails : Identifying legitimate emails from the iTunes Store - Apple Support

Viewing an account's purchase history : See your purchase history in the iTunes Store - Apple Support


If they are genuine, and if you claim you didn't do them (I assume you've already changed the account's password etc.) contact iTunes Support : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

2 replies
Question marked as Top-ranking reply

Nov 12, 2019 2:10 AM in response to Deen27

You are sure they're genuine emails from Apple and not a phishing attempts trying to get your account and payment details ?


Phishing and similar emails : Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

Genuine iTunes emails : Identifying legitimate emails from the iTunes Store - Apple Support

Viewing an account's purchase history : See your purchase history in the iTunes Store - Apple Support


If they are genuine, and if you claim you didn't do them (I assume you've already changed the account's password etc.) contact iTunes Support : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

Nov 12, 2019 6:37 AM in response to Deen27

Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address.  The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.

A third party has being used My Apple ID to Purchase apps

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