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Unable to install macOS Catalina

I'm unable to install macOS Catalina as it says 'An error occurred while preparing the installation. Try running this application again.'


I've tried restarting and retrying but this hasn't worked.


Thanks, Charlotte.

MacBook Pro 13", macOS 10.14

Posted on Nov 12, 2019 6:42 AM

Reply
3 replies

Nov 15, 2019 11:00 AM in response to charlottesross

Hello charlottesross and welcome to Apple Support Communities.


I see you're having some issue getting an install of Catalina to complete.


The error message you're seeing may indicate that there is an issue with the installer. Your best first step will be to delete the installer (use Spotlight to search for "Catalina" to find it). Then empty the trash, reboot and try re-downloading the installer.


If you have the same issue after re-downloading, Try installing from a test user account.


How to test an issue in another user account on your Mac - Apple Support


Cheers

Unable to install macOS Catalina

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