Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

safari 13.0.3 problem with fullsreen mode Youtube

When I use YouTube's page in fullscreen mode, pointer stops working and I can't do everything, even exit fullscreen mode.


MacBook, macOS 10.15

Posted on Nov 12, 2019 6:53 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 21, 2019 6:18 AM

Hi TrueStalin,


Since this is only happening on YouTube, try clearing the YouTube website data.


You'll find that in Safari > Preferences > Privacy > Manage Website Data.

Search for "Youtube" and remove what you find then click Done.

Quit Safari and open Safari again and give playback a shot.

Manage cookies and website data in Safari on Mac - Apple Support


Good luck!


Thanks for using the Apple Support Communities.

6 replies
Question marked as Top-ranking reply

Nov 21, 2019 6:18 AM in response to TrueStalin

Hi TrueStalin,


Since this is only happening on YouTube, try clearing the YouTube website data.


You'll find that in Safari > Preferences > Privacy > Manage Website Data.

Search for "Youtube" and remove what you find then click Done.

Quit Safari and open Safari again and give playback a shot.

Manage cookies and website data in Safari on Mac - Apple Support


Good luck!


Thanks for using the Apple Support Communities.

Nov 15, 2019 11:16 AM in response to TrueStalin

Hi TrueStalin,


It sounds like you're having trouble with your cursor and I want to help.


Does this behavior continue in safe mode?

Use safe mode to isolate issues with your Mac - Apple Support


Do any other websites or apps have this issue when playing full screen video?


Let me know more about what's happening and I'll try to help.


Thanks for using the Apple Support Communities.

Nov 15, 2019 11:31 AM in response to TrueStalin

If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin


Etrecheck – System Information


Web site version if required.  https://etrecheck.com

Dec 16, 2019 11:31 AM in response to TrueStalin

Not really a fix, but this will allow you to click on the YouTube buttons again, and make things go back to normal:

go to system preferences, go to keyboard en make sure the "Touch Bar shows" field is set to "app controls".


Now if you make YouTube full screen, you will see that (sometimes) the Touch Bar is showing some browser tabs, and a cross symbol at the far left. You will need to push the cross symbol or you will not be able to push anything on the screen. As soon as you push the cross, things work as normal again.


Very annoying bug and hopefully apple fixes it soon.

safari 13.0.3 problem with fullsreen mode Youtube

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.