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how do I make a warranty claim for earpods under 1 year old

They stopped working on one side. I have the receipt but BestBuy said it's a manufacturer warranty issue. I can't figure out how to make a warranty claim on the website.

Posted on Nov 12, 2019 6:26 PM

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Question marked as Top-ranking reply

Posted on Nov 12, 2019 6:41 PM

Click on the "Make an appointment or request service" link below in the excerpt from AirPods Repair - Official Apple Support


How do I get service for my AirPods?


Bring them in.

Set up an appointment at an Apple Store or an Apple Authorized Service Provider. You’ll need your serial number, so be sure to bring your Charging Case, proof of purchase, or original AirPods box along with your original AirPods. 


Contact Apple Support.

You can also talk with an Apple Support advisor by phone. The serial number of your case is on the underside of the lid. If your AirPods are connected to your iOS device, you can also go to Settings > General > About > AirPods for the serial number.

Make an appointment or request service

1 reply
Question marked as Top-ranking reply

Nov 12, 2019 6:41 PM in response to carolemarie73

Click on the "Make an appointment or request service" link below in the excerpt from AirPods Repair - Official Apple Support


How do I get service for my AirPods?


Bring them in.

Set up an appointment at an Apple Store or an Apple Authorized Service Provider. You’ll need your serial number, so be sure to bring your Charging Case, proof of purchase, or original AirPods box along with your original AirPods. 


Contact Apple Support.

You can also talk with an Apple Support advisor by phone. The serial number of your case is on the underside of the lid. If your AirPods are connected to your iOS device, you can also go to Settings > General > About > AirPods for the serial number.

Make an appointment or request service

how do I make a warranty claim for earpods under 1 year old

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