Payment error
Hello. I payed 499 rubles for the app #BS.GO but my money was disappeared. I have screen of my payment.
iPhone 7, 12
Question marked as
User profile for user:
Matthew.S81
User level:
Community Specialist
Hello Mrrlisa.
Welcome to Apple Support Communities. I understand that you tried to purchase an app and received a payment error. Yet, the money has been deducted from your account. I’m happy to help.
Does the this show in your purchase history? You can check here: See your purchase history for the App Store or iTunes Store - Apple Support
If the app does show a part of your purchase history, restart your device and see if you’re able to get the content. If not, please contact Apple Support here: Get Support
Take care.