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How to reset control questions

hello. I need to use my first Apple ID. And I don’t remember answers for all control questions. And how can I reset my questions? Really, I’m tired and really disappointed in solving this problem. I remember login and password, why I don’t have access to my Apple ID.

MacBook

Posted on Nov 13, 2019 7:04 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 13, 2019 7:46 AM

If the steps in the article below don’t work, contact Apple ID Support, although I’m not sure they will be able to help. 


Apple ID - If you forgot the answers to your Apple ID security questions


From the article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat    Work through the screens to get a chat option. 


Apple Support using Twitter


Or fill out and submit this form.          The form is for iTunes, but it will get passed to the ID Support section.  

1 reply
Question marked as Top-ranking reply

Nov 13, 2019 7:46 AM in response to Alex_Shestakov

If the steps in the article below don’t work, contact Apple ID Support, although I’m not sure they will be able to help. 


Apple ID - If you forgot the answers to your Apple ID security questions


From the article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat    Work through the screens to get a chat option. 


Apple Support using Twitter


Or fill out and submit this form.          The form is for iTunes, but it will get passed to the ID Support section.  

How to reset control questions

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