10 Replies Latest reply: Aug 15, 2010 3:03 AM by francoisgs
Kristen Hughes Level 1 Level 1 (5 points)
Hello! Sorry to post another topic about a wet iPhone, but I have a specific question.

Yesterday while fishing, I bent over to get something and my iPhone fell out of my pocket into the lake. I grabbed it out right away. It spent the night in a back of rice ... it works 90%. The home button is a little finicky (doesn't always want to click back to the next screen), Facebook updates are popping up, and I can call out an hear the other person - but they can't hear me. Is there hope if I leave it in a bag of rice for the weekend? Any other ideas?

The main reason I am mad is that I stopped at the AT&T store yesterday right after it happened. I was informed that the Applecare plan I purchased doesn't cover water damage. But I am 99% sure when I bought the plan that I was told it DID cover water damage. When I decided to purchase the extra coverage I used the example of a couple years ago when I unfortunately ran a Blackberry through the washing machine and asked if that would be covered. I KNOW he said that would be covered ... or in the least, strongly led me to believe it would be covered to the point where I decided to purchase the Applecare plan. Do I have any recourse if I feel I was mislead into buying the Applecare coverage???

Thanks for any advice! Kris

Windows, Windows XP
  • gdgmacguy Level 6 Level 6 (19,500 points)
    AppleCare does NOT cover water damage. It extends your warranty to 3 years from 1.

    As far as your feeling mislead? No sympathy here. Caveat emptor--buyer beware. Terms of AppleCare are easily obtainable on Apple's website.
  • Kristen Hughes Level 1 Level 1 (5 points)
    Not looking for rude answers, thanks! When I say to an AT&T employee, "Would it cover if something happened like it ran through the washing machine" and he says "yes" that is misleading. And, unfortunately, I didn't have Applecare manual in my hand or the Apple website in front of me. Go figure, eh?

    Let me rephrase ... Anyone with a polite, helpful response would be appreciated!

    Thanks!
  • Tamara Level 6 Level 6 (13,730 points)
    Check with your credit card company and see if they offer accidental damage coverage.

    AppleCare is just an extension of the manufacturer warranty from one year to two years.
  • Aconite Level 2 Level 2 (415 points)
    Don't let those replies get to you .... I find these the Apple forums very rude.

    I have no doubt that the AT&T person led you to believe that water damage would be covered. Best case scenario, they were simply uneducated about the plan and accidently gave you misleading verbal information. More likely, they wanted the commission.

    I live in Canada, and when I called Bell for satellite TV, I specifically asked twice if I would be locked into a contract and I was told no, twice. I called back and the second person ran around the issue, but finally admitted yes there was a two year contract. Moral of the story and despite the rude reply, gdgmacguy is right ... read it for yourself in writing before committing.

    Did you happen to pay for the iPhone with a credit card? A lot of credit cards have built in insurance that includes extended warranties accidental loss or breakage?

    As for the rice, try the weekend or even a week. I have dropped a cell phone in the water before (not an iPhone). I ended up replacing it, but took it apart and let it dry anyway. After I dropped my replacement in the water (I know shut up) I reassembled the first one and it worked. Using the iPhone while still wet inside may damage it further. Give it a very good chance to dry before trying again.

    Message was edited by: Aconite
  • Kristen Hughes Level 1 Level 1 (5 points)
    After being out of town for the weekend and leaving it in the bag or rice, it asks me to plug it into iTunes to restore. Which I did ... it went through the process of restoring and restarting the phone and then it told be again it would need to be restored. I disconnected the phone from iTunes, shut it off, turned it on, reconnected and did the restore again ... but it is just caught in the cycle of asking me to restore, restoring, asking me to restore. I was hopeful that it was a good sign that it wanted to be restored (since we back everything up before we upgraded to the OS4. I am just going to live in denial overnight and try again in the morning. If it doesn't work, I guess I'll call support and plead my case about being misled.
  • Malcolm Rayfield Level 7 Level 7 (28,070 points)
    Do I have any recourse if I feel I was mislead into buying the Applecare coverage???

    They are unlikely to replace the iPhone, but you may be able to get them to refund the cost of the AppleCare if you were misled about its coverage.
  • Seth Johnson4 Level 1 Level 1 (135 points)
    Tamara gave you good advice. If you bought your iPhone with a VISA card and it's less than 90 days old, they'll cover it with their "Purchase Protection Program." I dropped my 3GS 2 months after purchase and the glass completely shattered. VISA reimbursed me the $199 it cost to replace.
  • SilentService Level 1 Level 1 (0 points)
    I had a great experience with AppleCare just yesterday. My iPhone got dunked at the beach and was DOA. The Apple Genius took a look at it and determined that only one of the two water sensors had been tripped and replaced the iPhone on the spot. I was out of the Apple Store in under 30 minutes (including a 20 minute wait for the tech).
    Apple Care was well worth the cost on this one as I still have 11 months left on my contract!
    Very happy customer here.
  • ecylla Level 1 Level 1 (0 points)
    Kristen Hughes wrote:
    If it doesn't work, I guess I'll call support and plead my case about being misled.


    Apple didn't mislead you, AT&T did. They are a third party sales channel not Apple corporate. AT&T sales agents are all about selling stuff. He wanted your money and it stinks but it's the same with any product. Do your research don't just eat a sales line. Apple care can be purchased anytime in the first year, you had time.
    Next time you buy something or have questions; if you're unsure about anything, ask Apple directly. 1-800-APL-CARE

    Not saying this to be mean or rude, just trying to be helpful for future
  • francoisgs Level 1 Level 1 (5 points)
    Just to give some hope to those like me who had their phone dropped in the water . I had a deep in thepool and forgot about the phone in my pocket ... Once i realized it, I took the phone and slowly kept it up trying to get all the water out after which I place it still standing in front of a hair driyer a slow speeed and slow heat on off for sometime after which I left it under the sun and by the end of th eday I placed it in a box of rice for 3 days. On he 4th day I try to switch it on withhout result but once I tried to put it under charge it right away came back to life :))))))) till now more than 2 months it work ! there is hope yes !!! Francois