8490 Views 10 Replies Latest reply: Aug 15, 2010 3:03 AM by francoisgs
Not looking for rude answers, thanks! When I say to an AT&T employee, "Would it cover if something happened like it ran through the washing machine" and he says "yes" that is misleading. And, unfortunately, I didn't have Applecare manual in my hand or the Apple website in front of me. Go figure, eh?
Let me rephrase ... Anyone with a polite, helpful response would be appreciated!
Don't let those replies get to you .... I find these the Apple forums very rude.
I have no doubt that the AT&T person led you to believe that water damage would be covered. Best case scenario, they were simply uneducated about the plan and accidently gave you misleading verbal information. More likely, they wanted the commission.
I live in Canada, and when I called Bell for satellite TV, I specifically asked twice if I would be locked into a contract and I was told no, twice. I called back and the second person ran around the issue, but finally admitted yes there was a two year contract. Moral of the story and despite the rude reply, gdgmacguy is right ... read it for yourself in writing before committing.
Did you happen to pay for the iPhone with a credit card? A lot of credit cards have built in insurance that includes extended warranties accidental loss or breakage?
As for the rice, try the weekend or even a week. I have dropped a cell phone in the water before (not an iPhone). I ended up replacing it, but took it apart and let it dry anyway. After I dropped my replacement in the water (I know shut up) I reassembled the first one and it worked. Using the iPhone while still wet inside may damage it further. Give it a very good chance to dry before trying again.
Message was edited by: Aconite
After being out of town for the weekend and leaving it in the bag or rice, it asks me to plug it into iTunes to restore. Which I did ... it went through the process of restoring and restarting the phone and then it told be again it would need to be restored. I disconnected the phone from iTunes, shut it off, turned it on, reconnected and did the restore again ... but it is just caught in the cycle of asking me to restore, restoring, asking me to restore. I was hopeful that it was a good sign that it wanted to be restored (since we back everything up before we upgraded to the OS4. I am just going to live in denial overnight and try again in the morning. If it doesn't work, I guess I'll call support and plead my case about being misled.
I had a great experience with AppleCare just yesterday. My iPhone got dunked at the beach and was DOA. The Apple Genius took a look at it and determined that only one of the two water sensors had been tripped and replaced the iPhone on the spot. I was out of the Apple Store in under 30 minutes (including a 20 minute wait for the tech).
Apple Care was well worth the cost on this one as I still have 11 months left on my contract!
Very happy customer here.
Kristen Hughes wrote:
If it doesn't work, I guess I'll call support and plead my case about being misled.
Apple didn't mislead you, AT&T did. They are a third party sales channel not Apple corporate. AT&T sales agents are all about selling stuff. He wanted your money and it stinks but it's the same with any product. Do your research don't just eat a sales line. Apple care can be purchased anytime in the first year, you had time.
Next time you buy something or have questions; if you're unsure about anything, ask Apple directly. 1-800-APL-CARE
Not saying this to be mean or rude, just trying to be helpful for future
Just to give some hope to those like me who had their phone dropped in the water . I had a deep in thepool and forgot about the phone in my pocket ... Once i realized it, I took the phone and slowly kept it up trying to get all the water out after which I place it still standing in front of a hair driyer a slow speeed and slow heat on off for sometime after which I left it under the sun and by the end of th eday I placed it in a box of rice for 3 days. On he 4th day I try to switch it on withhout result but once I tried to put it under charge it right away came back to life :))))))) till now more than 2 months it work ! there is hope yes !!! Francois