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billing

itunes keep deducting money from my bank without me purchasing anything ...i need help this is not the first time

iPhone 6, iOS 12

Posted on Nov 13, 2019 6:57 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 13, 2019 6:59 PM

Click on this link to read what to do "If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement" --> https://support.apple.com/HT201382 Note, if you are a Family Sharing organizer, purchases or subscriptions made by another family member may be charged to your card but will not appear under the your purchase history or subscriptions. Ask family members about those or check your receipts.


To "Request a refund for an App Store or iTunes Store purchase" read this link --> https://support.apple.com/HT204084


Report A Problem to "Sign In for help with iTunes purchases made in the last 90 days" or ask for a refund; click here --> http://reportaproblem.apple.com


For subscriptions, "The Report a Problem website shows most subscriptions, except those for Apple services and iCloud storage charges." [https://support.apple.com/HT201382]. You need to first cancel renewal on a subscription:

View, change, or cancel your subscriptions --> https://support.apple.com/HT202039


If you have unsatisfactory results with Report A Problem or you want to try to request a refund for a subscription, contact:


iTunes [Store] Support - Use this form for assistance with account and billing, code redemption, or purchase questions --> https://support.apple.com/en-euro/itunes-contact


or


Worldwide iTunes support --> https://support.apple.com/country-selector/itunes


1 reply
Question marked as Top-ranking reply

Nov 13, 2019 6:59 PM in response to aforkor

Click on this link to read what to do "If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement" --> https://support.apple.com/HT201382 Note, if you are a Family Sharing organizer, purchases or subscriptions made by another family member may be charged to your card but will not appear under the your purchase history or subscriptions. Ask family members about those or check your receipts.


To "Request a refund for an App Store or iTunes Store purchase" read this link --> https://support.apple.com/HT204084


Report A Problem to "Sign In for help with iTunes purchases made in the last 90 days" or ask for a refund; click here --> http://reportaproblem.apple.com


For subscriptions, "The Report a Problem website shows most subscriptions, except those for Apple services and iCloud storage charges." [https://support.apple.com/HT201382]. You need to first cancel renewal on a subscription:

View, change, or cancel your subscriptions --> https://support.apple.com/HT202039


If you have unsatisfactory results with Report A Problem or you want to try to request a refund for a subscription, contact:


iTunes [Store] Support - Use this form for assistance with account and billing, code redemption, or purchase questions --> https://support.apple.com/en-euro/itunes-contact


or


Worldwide iTunes support --> https://support.apple.com/country-selector/itunes


billing

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