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iPhone Music App suddenly closes after one song

I have a couple of playlists. When I randomly shuffle one, after one song, it suddenly closes. I’ve hard reset my phone and I really don’t want to factory reset it. I have so much on my phone that the thought of putting it all back on is giving me anxiety. It only happened after updating my software.

iPhone XS Max

Posted on Nov 14, 2019 2:02 AM

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1 reply

Nov 17, 2019 12:12 PM in response to missclarke87

Hey missclarke87!


I see that you're having some trouble with the Music app because it closes when using the shuffle feature. I'll be happy to help out.


Try going through these steps here, testing after each step: If an app unexpectedly quits, stops responding, or won’t open. Once you get to step 4, since the Music app is an Apple app, you'll want to follow these steps instead to delete and reinstall it: Delete built-in Apple apps on your iOS 12 or later device or Apple Watch - Apple Support


Let us know if that works out for you. Cheers!


iPhone Music App suddenly closes after one song

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