Screen Recording problem

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Castiel2019 Author

Level 1

37 points

Screen Recording problem

Sometimes, when I'm using screen record and stop recording will appear "screen recording failed to save due to :-5823 (or-5831)".

Can anyone tell me how to fix it? A lot thanks!

iPhone X

Posted on Nov 14, 2019 8:08 AM

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Answer 1

Top-ranking reply

raina_b22

Community Specialist

Nov 18, 2019 6:13 AM in response to Castiel2019

Hey Castiel2019,

Thanks for checking the storage availbable. Make sure there aren't any restrictions set on the iPhone that could prevent screen recordings from saving. Go to Settings > Screen Time > Content & Privacy Restrictions > Content Restrictions > under Game Center make sure that Screen Recording is set to Allow.

Have you also tried restarting yet? If not, try that now: Restart your iPhone, iPad, or iPod touch.

Let us know if you're still having trouble. Cheers!

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Answer 2

Castiel2019 Author

Level 1

37 points

Nov 17, 2019 11:24 PM in response to jeremy_v

Thanks for your reply Jeremy.

In case, I don’t have the storages problem.

That makes me really confused.

ps: IOS system is 13.2.2

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Answer 3

Castiel2019 Author

Level 1

37 points

Nov 18, 2019 10:05 AM in response to raina_b22

Thanks Becky!

I checked that the setting, I didn't turn on the ”content & privacy restrictions”.

Now, I have turned it on, and set the ”GAME CENTER” to allow.

I have to take some tests on it.

Anyway, thank you so much!

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Answer 4

jeremy_v

Community Specialist

Nov 17, 2019 4:16 PM in response to Castiel2019

Hey Castiel2019,

I understand you're running into an issue when screen recording because of this error that you're seeing.

Is your device currently low on storage? This can sometimes happen when there's not enough space on the device to save the screen recording. Check the storage space by following these steps: How to check the storage on your iPhone, iPad, and iPod touch - Apple Support. Here's some other tips for optimizing storage space: Delete music, movies, and TV shows from your device - Apple Support.

Keep us updated. Take care.

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Screen Recording problem

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