Screen Recording problem

Sometimes, when I'm using screen record and stop recording will appear "screen recording failed to save due to :-5823 (or-5831)".

Can anyone tell me how to fix it? A lot thanks!

iPhone X

Posted on Nov 14, 2019 8:08 AM

Reply
4 replies

Nov 18, 2019 6:13 AM in response to Castiel2019

Hey Castiel2019,


Thanks for checking the storage availbable. Make sure there aren't any restrictions set on the iPhone that could prevent screen recordings from saving. Go to Settings > Screen Time > Content & Privacy Restrictions > Content Restrictions > under Game Center make sure that Screen Recording is set to Allow.


Have you also tried restarting yet? If not, try that now: Restart your iPhone, iPad, or iPod touch.


Let us know if you're still having trouble. Cheers!



Nov 17, 2019 4:16 PM in response to Castiel2019

Hey Castiel2019,


I understand you're running into an issue when screen recording because of this error that you're seeing.


Is your device currently low on storage? This can sometimes happen when there's not enough space on the device to save the screen recording. Check the storage space by following these steps: How to check the storage on your iPhone, iPad, and iPod touch - Apple Support. Here's some other tips for optimizing storage space: Delete music, movies, and TV shows from your device - Apple Support.


Keep us updated. Take care.

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Screen Recording problem

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