Apple Music won’t connect to the internet

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4 points

Apple Music won’t connect to the internet

My Apple Music won’t connect to the internet. Sometimes it does, but takes forever. When searching for a song it doesn’t or it takes several minutes to display search results. What can I do? I’m using iOS 13 and have a strong internet connection

iPhone XR, iOS 13

Posted on Nov 14, 2019 8:21 AM

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Answer 1

brenden dv

Community Specialist

Nov 17, 2019 4:34 PM in response to Fortune440

Hello Fortune440,

Welcome to the Apple Support Communities. From the post and screenshot, it does appear the Music app is having trouble staying connected. I'll do what I can to help.

Here are some suggestions:

This might just be the connection with the iTunes Store. Try the steps from this link: If you can't connect to the App Store, iTunes Store, or Apple Books
Restart your iPhone
I noticed you might be on a previous version of iOS. If you haven't already, be sure to back up then update to the latest version (iOS 13.2.2): How to update iOS on your iPhone or iPad — Apple Support - YouTube

Enjoy your day.

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Apple Music won’t connect to the internet

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