How can I activate and start enjoying my Apple TV app?

Hi,

I recently purchased an iPad Pro 11 but I couldn’t login to Apple TV+ with my Apple ID account details despite several attempts. Whenever I open the app, all I see is the message “You don’t have any videos. Your downloads.....”

Kindly help!

iPad Pro, iOS 12

Posted on Nov 15, 2019 2:09 AM

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Question marked as Top-ranking reply

Posted on Nov 15, 2019 3:26 AM

You would find the offer in the Watch Now tab, not in the Library tab.

Redeem your free year of Apple TV+ - Apple Support


You and your Apple ID would also have to be in a region where the Apple TV+ service is available.

3 replies

Nov 15, 2019 7:03 AM in response to Habib_Monguno

Your new iPad should already have asked to sign in with an Apple ID when doing the initial setup. That Apple ID would also be used for the Apple TV app automatically.

Make sure that the Apple ID account information is complete, including a billing address and payment method. (Although I would have expected a different error message, if that was the issue.)

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How can I activate and start enjoying my Apple TV app?

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