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fasheezy Author

Level 1

28 points

Airpods Pro wireless charge not working

Is anybody else having an issue with the Airpods Pro not charging wirelessly? When I place it on my wireless charging pad (Samsung, Choetech, and Yootech brands) they all charge it for a few minutes, but then the Airpods Pro stop taking the charge. I've gone through two brand new pairs of Airpods Pro and neither of them work.

I'm pretty sure this is related, but when I open up the case and the pop-up window of the Airpods Pro shows up on the iPhone, the icons of the Airpods buds will flicker between showing a normal battery status and then a red exclamation mark.

I've reset both sets of Airpods Pro. At the time both were on the most current firmware (584, 588).

As I've stated, I've gone through two brand new pairs (both bought from the an Apple Store one week apart) and both show these issues. I'm going to return this pair and just wait till all the bugs are sorted out.

Posted on Nov 15, 2019 2:13 PM

Top-ranking reply

martinvan

Level 1

13 points

Posted on Dec 10, 2019 4:18 PM

found this in a thread:

My anker powerwave 7.5 both stand and pad can only charge

intermittently. I asked their customer service, they said it's not

compatible with airpods pro due to overheating issues. Once the airpods

pro is overheating the charge will stop, and it will resume once it

cools down. SO my current fix is just leave it as it is, it will be

fully charged in few hours anyway. I guess only apple can fix this

overheating problem. The cut off temperature of airpods pro is lower

than that of iphone, the iphone still holds the charge even its body is

quite hot.

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72 replies

ANGRYMC

Level 1

4 points

Feb 5, 2020 4:52 AM in response to martinvan

Hi martinvan, I am having the same issue as you.

Is the "charger's LED on and off" issues gone completely after updating to new firmware 2C54?

Never happen again? If yes, I will wait for Apple to roll out a new firmware patiently.

As my AirPods Pro stuck on firmware 2B588 and I am not able to test it. Thanks.

ANGRYMC

Level 1

4 points

Feb 5, 2020 6:02 AM in response to Shanesnh

Hi Shanesnh, my AirPods Pro is on firmware 2B588 and I am actually using Belkin BOOST UP BOLD 10W wireless charger. My AirPods Pro did charge to 100% and not too slow. (Like 1.5-2hrs from 50% to 100%) But I am having the same issues as martinvan which is below:

"My charger has that white led indicator to show if its recognizing a device and charging it. With the AirPods Pro, the white indicator of the charger is turning on and off every couple of minutes. BUT even when the charger white led is off (not recognizing device) and I double-tap on the AirPods case, the AirPods Pro are still showing either amber or green led which means that they are charging (showing amber led when it is under 90% and showing green led when it is above 90%). So charger is showing "not charging" (every couple of minutes) and AirPods Pro is showing "charging" (all the time)."

May I know what is your situation? Are you facing the same issues as me and martinvan? Or your AirPods Pro does not even charge with Belkin BOOST UP charger? Thanks for your reply.

Shanesnh

Level 4

1,745 points

Feb 5, 2020 6:06 AM in response to ANGRYMC

Yes, all of the chargers would light up for a few moments as if they are charging, turn off for a few minutes, turn back on, etc. But I had no way to check the charge level as tapping the AirPods only shows green or red -- not a percentage. I just saw that all of the chargers (including Belkin and mophie) would indicate to me by its light that it has stopped charging. If I waited a few mins, it would turn the light back on as if it was charging again, and repeat. Occasionally, both the chargers would flash at me indicating metal was detected and charging would fail entirely (Belkin flashed amber and mophie flashed white as mophie only has one white colored LED).

So yeah it is basically the exact same thing because all of us have the exact same APP hardware and they are all exhibiting this behavior. It's documented well on reddit and other sites and Apple has been silent about it -- just as they have been silent about the ANC issue (which they just have me yet another NEW APP for that issue but of course both of these problems still remain -- but hey, I'll take a brand new set of AirPods under my AppleCare if that's what they think they should give me)

Feb 25, 2020 8:20 PM in response to fasheezy

I was having the same problem but I think I’ve figured out what’s wrong with it(or mine) at least.

Make sure your wireless charging pad is compatible and working, etc.

Solution: charge only the case with no AirPods in it. If I put AirPods in the case and then put it on the charging pad, it won’t work. It will show my AirPods as charging but my case won’t save any battery.

I’m assuming it’s because if the AirPod is in the case when on a wireless charging pad, then it will always continue to transfer the energy to the AirPod without storing it for itself. Kind of like how some power banks won’t store any battery(or really slow) if it’s plugged in to the outlet and a device at the same time.

Inconvenient but at least I know my case isn’t broken.

Shanesnh

Level 4

1,745 points

Jan 19, 2020 1:51 PM in response to WMB947

Ah, I see. Yeah it's similar to my case but mine is just silicone. I think your charger just happens to be one of the working ones. I wonder what the real underlying issue is...

MrBill3

Level 10

103,906 points

Nov 17, 2019 1:32 PM in response to fasheezy

fasheezy,

Unfortunately I do not charge wirelessly, so I'm no help there. Sorry.

Nov 21, 2019 8:51 PM in response to fasheezy

I’ll order the same ones and give them a try. I’ll report after I test them.

Ericadz

Level 1

4 points

Nov 25, 2019 10:08 AM in response to fasheezy

Interesting, I have yet to experience this issue with my AirPods Pro on my Nomad charger.

Nov 25, 2019 6:38 PM in response to luisvilla1993

Same thing happens with the Yootech Charger. It randomly stops charging. It took 2 hours to go from 60% to 90% which doesn't seem right.

brette68

Level 1

24 points

Dec 6, 2019 4:45 PM in response to fasheezy

Exact same experience with a new Anker charger pad, which has no problem charging iPhone X, light goes on APP case briefly, then case doesn’t charge no matter how long they’re left.

fasheezy Author

Level 1

28 points

Dec 7, 2019 8:08 AM in response to brette68

I wonder if Apple will ever address this. I feel like more people aren’t speaking up about this because they charge via cable. Ugh.

Dec 10, 2019 4:11 PM in response to brette68

so when you tap on the case, there is not a red led showing up ?

sang276

Level 1

8 points

Dec 14, 2019 10:23 AM in response to fasheezy

I meet same problem with Samsung Dual wireless charge. It’s stop un few minitues and hot. Were you fixed ?

fasheezy Author

Level 1

28 points

Dec 14, 2019 4:34 PM in response to martinvan

Sorry but this is not a solution. The APP are supposed to charge wirelessly. Not with a wet towel or fans. I can’t believe something so basic and seemingly widespread is not getting more visibility.

Dec 18, 2019 11:36 PM in response to fasheezy

I know that’s not a solution but it’s proving the overheating theory. So at least we know the issue

Airpods Pro wireless charge not working