User profile for user: Mike Lipay
Mike Lipay Author
User level: Level 2
307 points

iPad is locked when connecting to iTunes

This happens every time I open iTunes, I get a message that the iPad is locked. Is there a way around this? I connect over WiFi because my iPad is usually in a different room.

iPad Air Wi-Fi

Posted on Nov 15, 2019 4:07 PM

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User profile for user: QuickPost
QuickPost
User level: Level 10
103,413 points

Posted on Nov 15, 2019 4:44 PM

Hello,


Please refer to the following Apple Support documents.


If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

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User profile for user: QuickPost
QuickPost
User level: Level 10
103,413 points

Nov 15, 2019 4:44 PM in response to Mike Lipay

Hello,


Please refer to the following Apple Support documents.


If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

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User profile for user: Mike Lipay
Mike Lipay Author
User level: Level 2
307 points

Nov 15, 2019 5:00 PM in response to QuickPost

I will try the second link, the first does not apply. I can enter my passcode and it's not disabled, I just shouldn't have to enter it every time I want to sync. I shouldn't have to unlock it every time, I don't have to do that with my iPhone, once iTunes sees it the iPhone connects to iTunes.

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iPad is locked when connecting to iTunes

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