Apple Event: May 7th at 7 am PT

> Add to your calendar

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Replace iPhone

I just got my new iPhone 11. I dropped it and the casing crashed. I got AppleCare. What do I do to get my replacement?

iPhone 11, iOS 13

Posted on Nov 15, 2019 4:40 PM

Reply

Best reply

Level 10

124,193 points

Posted on Nov 15, 2019 4:49 PM

Go to an Apple Store.

View in context

Similar questions

I just purchased an iPhone 3 days ago and it dropped down accidentally and damaged, I have 7 days AppleCare and I want to replace the iPhone with a new one. I wanted to know what is the process for it? I just purchased an iPhone 3 days ago and it dropped down accidentally and damaged, I have 7 days of AppleCare and I want to replace the iPhone with a new one. I wanted to know what is the process for it.
164 2
How much it costs to repair my cracked iPhone if I have AppleCare? Hello so if I have AppleCare on this phone and if I ever cracked it how much would it cost to repair it? [Re-Titled by Moderator]
81 1
Replacement iPhone Replacement iPhone through AppleCare do I keep broken phone
188 1

1 reply

Best reply

Level 10

124,193 points

Nov 15, 2019 4:49 PM in response to mayrafromfelton

Go to an Apple Store.

Reply

Replace iPhone

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple ID.

Learn more Sign up