Locked iPad

My iPad is locked, how do I unlock the iPad


iPad Air, iOS 12

Posted on Nov 16, 2019 6:16 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 16, 2019 6:21 AM

What do you mean by "locked"? There's 2 kinds of ipad locking.


1) iCloud: Activation Lock -

http://support.apple.com/kb/PH13695

- This is a security feature so only legitimate (i.e., not stolen) redistribution of devices is possible. See: Turn off Find My iPhone Activation Lock -

https://support.apple.com/HT201441

- If an activation lock was put on a device, only the owner of the account that applied the lock can remove it. Get them to remove it or return the item for a refund.


2) Device lock: If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - https://support.apple.com/HT204306

1 reply
Question marked as Top-ranking reply

Nov 16, 2019 6:21 AM in response to hattie97

What do you mean by "locked"? There's 2 kinds of ipad locking.


1) iCloud: Activation Lock -

http://support.apple.com/kb/PH13695

- This is a security feature so only legitimate (i.e., not stolen) redistribution of devices is possible. See: Turn off Find My iPhone Activation Lock -

https://support.apple.com/HT201441

- If an activation lock was put on a device, only the owner of the account that applied the lock can remove it. Get them to remove it or return the item for a refund.


2) Device lock: If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - https://support.apple.com/HT204306

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Locked iPad

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.