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my son forgot his pass code for his iphone 5 is there away i can restore the phone and reinstall from icloude?

my son forgot his pass code for his iphone 5 is there away i can restore the phone and reinstall from icloude? I have restored the phone but its asking me foe the old passcode witch i don'

t have

iPhone 5, iOS 10

Posted on Nov 16, 2019 10:41 AM

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Question marked as Top-ranking reply

Posted on Nov 16, 2019 10:44 AM

Read this Apple Support document about what to do "If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled". Click here --> http://support.apple.com/HT204306


You will have to erase the device and set it up again. You can restore from a backup on a computer or iCloud.


Restore your iPhone, iPad, or iPod touch from a backup - https://support.apple.com/HT204184


If it isn't working then you are not successfully getting it into Recovery Mode. Try again. Hold the power and home buttons down for quite a while to get the connect to a computer display on the device.

2 replies
Question marked as Top-ranking reply

Nov 16, 2019 10:44 AM in response to photowiz_001

Read this Apple Support document about what to do "If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled". Click here --> http://support.apple.com/HT204306


You will have to erase the device and set it up again. You can restore from a backup on a computer or iCloud.


Restore your iPhone, iPad, or iPod touch from a backup - https://support.apple.com/HT204184


If it isn't working then you are not successfully getting it into Recovery Mode. Try again. Hold the power and home buttons down for quite a while to get the connect to a computer display on the device.

Nov 16, 2019 10:53 AM in response to photowiz_001

Hello.


If your device doesn't show "iPhone disabled, connect to iTunes Screen" and you have attempt to enter passcode, you can try restoring your device via find my app (you need to know Apple ID and password associated with your device). it can ask for passcode in some cases so if it happens, you can restore your device only via iTunes or Finder (MacOS Catalina).

my son forgot his pass code for his iphone 5 is there away i can restore the phone and reinstall from icloude?

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