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iPhone 11, 5 weeks old light stuck on non responsive. I have tried all the re-starts and "forced" restart nothing works. I have circle going round and round and the light jammed on.

iPhone 11, 5 weeks old light stuck on TOTALLY non responsive. I have tried all the re-starts and "forced" restart nothing works. I have circle going round and round, and the light jammed on.


Thanks Andy

iPhone 11 Pro

Posted on Nov 17, 2019 7:10 AM

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Question marked as Best reply

Posted on Nov 17, 2019 7:26 AM

Andy,

in such a situation, something could have gone wrong during your latest update process.

I would try to install a fresh copy of iOS on your 11Pro. To perform that procedure, create a full backup of your device's content, then restore it to factory settings and, in the end, set it up as new using these steps:

Restore your iPhone, iPad, or iPod to factory settings - Apple Support

When done, test your device for a while. If everything seems ok, restore your data from the previously made backup:--> Restore your iPhone, iPad, or iPod touch from a backup

Regards

Giuio

1 reply
Question marked as Best reply

Nov 17, 2019 7:26 AM in response to Andy4713

Andy,

in such a situation, something could have gone wrong during your latest update process.

I would try to install a fresh copy of iOS on your 11Pro. To perform that procedure, create a full backup of your device's content, then restore it to factory settings and, in the end, set it up as new using these steps:

Restore your iPhone, iPad, or iPod to factory settings - Apple Support

When done, test your device for a while. If everything seems ok, restore your data from the previously made backup:--> Restore your iPhone, iPad, or iPod touch from a backup

Regards

Giuio

iPhone 11, 5 weeks old light stuck on non responsive. I have tried all the re-starts and "forced" restart nothing works. I have circle going round and round and the light jammed on.

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