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What if I don't have the sales receipt but I have the bank statement with the purchase confirmation?

I need to update the proof of purchase for my airpods but I don't have the sales receipt.

I only have the bank statement with the purchase confirmation. Is it enough proof?

Posted on Nov 17, 2019 7:33 AM

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Question marked as Top-ranking reply

Posted on Nov 17, 2019 7:35 AM

For items from the on-line store go to apple.com, scroll to the bottom, and click on Apple Store Account. --> https://www.apple.com/us/shop/goto/account


For a physical Apple Store purchase you can try contacting the store where you purchased the phone and see if they still have a record of the purchase.



Viewing & Changing Orders - Shopping Help - Apple - https://www.apple.com/shop/help/viewing_changing_orders - "Once an item is shipped or picked up, Apple will create an invoice for your order. To view or print your invoice, go to your Order Listing(Opens in a new window) page and select an item to go to the order details. Then, select View Invoice at the top of your order details page to access your invoice. If you need help viewing or printing your invoice, speak with an Apple Specialist at 1‑800‑MY‑APPLE."


Apple recommends you "Keep your receipt after you buy an Apple device" - https://support.apple.com/HT202711


1 reply
Question marked as Top-ranking reply

Nov 17, 2019 7:35 AM in response to Vane_Martinez

For items from the on-line store go to apple.com, scroll to the bottom, and click on Apple Store Account. --> https://www.apple.com/us/shop/goto/account


For a physical Apple Store purchase you can try contacting the store where you purchased the phone and see if they still have a record of the purchase.



Viewing & Changing Orders - Shopping Help - Apple - https://www.apple.com/shop/help/viewing_changing_orders - "Once an item is shipped or picked up, Apple will create an invoice for your order. To view or print your invoice, go to your Order Listing(Opens in a new window) page and select an item to go to the order details. Then, select View Invoice at the top of your order details page to access your invoice. If you need help viewing or printing your invoice, speak with an Apple Specialist at 1‑800‑MY‑APPLE."


Apple recommends you "Keep your receipt after you buy an Apple device" - https://support.apple.com/HT202711


What if I don't have the sales receipt but I have the bank statement with the purchase confirmation?

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