You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

manning11 Author

Level 2

246 points

Airpods Pro keep falling out of my ears!

I just got Airpods Pro and they will not stay in my ears for more than a minute or so. I feel them start creeping and I know I have only a second or two before they seem to jump out of my ear as if they were being repelled or something. I have tried every size tip and they all do the same thing. I never had any problems with my old Airpods so this is strange to me. If I don't find a fix I'm going to have to return them as they are basically unusable. Anyone else have this problem? Any suggestions?

iPhone 11 Pro Max

Posted on Nov 18, 2019 12:46 PM

Top-ranking reply

tedog

Level 1

19 points

Posted on Jan 15, 2020 1:40 PM

This is an excellent idea. Here’s what I just posted:

”250 dollars. That’s what I payed for these. You’re telling me that 250 dollars doesn’t get me earbuds that stay in my ears? That’s outrageous. If I move my mouth at all they get pushed out of my ears. Even if I don’t they make their way out anyway. This is what sets Apple apart from other brands. This doesn’t happen with Apple products. How did this slip through the testing?

My suggestion is that you redesign the tips with a different shape or as foam so they stay in your ears. Then offer that for free to everyone who bought airpods pro, and have it included with the standard version.

People expect a level of quality assurance from Apple and this is ruining that. Before this I could buy any Apple product and be sure it would work as expected. Not anymore.

FIX THIS”

View in context

Similar questions

1,046 replies

Jun 15, 2020 11:54 AM in response to briq4

Yeah unfortunately the old ones I have don’t keep a long charge at all anymore so I’m probably going to replace the whole set

Jun 15, 2020 11:55 AM in response to Wojo3570

Yes buy the old oneS! I never had fit issues with the old ones I hate the new ones

Jun 20, 2020 12:11 PM in response to manning11

I have the same issue. I tried the PZOZ memory foam ear tips from amazon and they don't work either.

Jun 21, 2020 5:24 AM in response to Lilbittechnofobe

I hear you, was about to bin mines to 🤣 until i figured swapping AirPods ( not ears ) Pro around + upside down, they locked in real nice to the ears haha.

Jun 21, 2020 6:36 AM in response to google_box_google

Thats pretty clever! Wish I had of thought if that before I sent them back..

Jun 21, 2020 7:43 AM in response to google_box_google

Well of it works...it works! Ha!

Jun 21, 2020 8:49 AM in response to google_box_google

Upside down because of how they are angled? What does that do to the speaker? Can you still make calls?

Jun 25, 2020 7:35 AM in response to manning11

I have the same problem. It passed the fit test. Sound is excellent, but it falls out of my ears easily. If there is no fix from Apple or third party sources, then I will have to return them.

Jun 25, 2020 7:50 AM in response to manning11

I am having the exact same problem. They slowly creep out of my ear! The shape is different from the AirPods and apparently it’s not a good fit with ears?????

Jun 25, 2020 6:03 PM in response to Bozcos

I’m with you 100%! Ridiculous.

Jun 25, 2020 8:57 PM in response to Bozcos

That also worked for me but I agree this just stinks of incompetence. Did they farm the work out to Microsoft??

Pmurt27

Level 1

4 points

Jun 26, 2020 6:51 AM in response to manning11

Same they fall out so easy.

Jun 26, 2020 3:42 PM in response to JoshuaNYC78

APPLE YOU NEED TO READ THESE!!!!!!! I will never buy another You lack of interest in your product and how we feel about it is underwhelming

Jun 29, 2020 12:58 PM in response to Jinli424

Thank you for the suggestion.

Jinli424

Level 1

4 points

Jun 29, 2020 2:53 PM in response to pepsiyummie

I realize that it doesn’t work very well in terms of the sound quality if the air pod pro is not in your ear at just the right position. So this method doesn’t work that well either.

Airpods Pro keep falling out of my ears!